WHO WE ARE?
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
We are seeking a dynamic, results-oriented
Digital Workplace Growth Manager
for a strategic role focused on driving growth in our Digital Workplace Solutions portfolio. This position plays a key role in shaping our go-to-market strategy by identifying new business opportunities, engaging with prospective clients, and delivering workplace technology solutions that enhance productivity, collaboration, and employee experience in the modern hybrid work environment.
This is not just a sales role — it is a strategic position requiring market insight, long-term thinking, and the ability to align customer needs with the evolving landscape of digital workplace technologies.
The ideal candidate is proactive, highly motivated, and experienced in the IT Outsourcing / IT Services industry, with a deep understanding of Digital Workplace Technologies, collaboration platforms, cloud productivity suites, and employee engagement tools. The candidate must be able to articulate the value of integrated digital workplace offerings to both IT and business stakeholders, using a consultative and customer-focused approach.
RESPONSIBILITIES
1. New Business Development
* Identify, research, and target prospective clients with a focus on workplace modernization and employee experience.
* Understand client organizations' structures, digital maturity, and workplace challenges.
* Proactively generate leads and convert them into qualified opportunities, emphasizing net new customer acquisition.
2. Sales Strategy & Execution
* Develop and execute a personal sales plan aligned with company objectives and focused on digital workplace solutions (e.g., Microsoft 365, Google Workspace, collaboration tools, intranets, virtual desktops, etc.).
* Maintain a robust sales pipeline across all deal stages with clear progression and forecasting.
* Own the full sales cycle — from prospecting through to proposal, negotiation, and contract closure.
3. Consultative Customer Engagement
* Conduct discovery sessions to identify business and IT challenges related to communication, collaboration, productivity, and employee engagement.
* Position tailored digital workplace solutions that address specific client needs and deliver measurable value.
* Build trust and credibility by serving as a strategic advisor to business and IT leaders.
4. Cross-Functional Collaboration
* Work with solution architects, consultants, and technical pre-sales to design workplace solutions that align with client goals.
* Collaborate with marketing on campaigns, events, and messaging that generate awareness and leads.
* Coordinate with Operations and Delivery teams to ensure seamless onboarding and adoption post-sale.
5. Market & Industry Insight
* Stay informed on trends in hybrid work, employee experience platforms, collaboration technologies, and the future of work.
* Monitor the competitive landscape and evolving customer expectations to refine positioning and messaging.
* Continuously build knowledge on digital workplace products, frameworks (e.g., Microsoft Viva, Zero Trust for collaboration), and best practices.
6. Sales Reporting & Forecasting
* Keep systems up to date with accurate records of opportunities, activities, and outcomes.
* Provide regular updates on pipeline health, forecasted deals, and key performance indicators.
* Analyze sales data to identify areas of improvement and optimize sales approach.
7. Brand Representation
* Represent the company at industry events, webinars, client meetings, and partner functions.
* Act as an ambassador for our workplace solutions brand and values in every external interaction.
REQUIREMENTS
* 5 to 10 years of experience in B2B sales, preferably in the IT/digital solutions, infrastructure, or software industry
* Proven track record of new business acquisition and meeting/exceeding sales targets
* Strong understanding of the IT market and digital transformation solutions, with especial focus on Digital Workplace solutions
* Excellent communication, negotiation, and presentation skills
* Self-starter with a proactive and result-oriented approach to sales
* Ability to quickly understand technical concepts and translate them into business value
* Fluent English