Additional Information\nJob Number\n26023793
\n
Job Category\nProperty Leadership
\nLocation\nCasa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Milan, Italy, 20121VIEW ON MAP\n
Schedule\nFull Time
\nLocated Remotely?\nN\n
Position Type\nManagement
\nCasa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Hotel Manager.\n
The role functions as the strategic business leader for all property operations and reports directly to the Multi‑Property General Manager. It oversees major operational departments, including Front Office, Housekeeping, Food & Beverage/Culinary, Security, and Engineering.
\n
In close collaboration with Executive Committee members and department heads, the position develops and executes operational strategies that align with brand service standards and key brand initiatives. It ensures that operations effectively meet the needs of the brand’s target customers, promotes employee engagement, drives revenue growth, and optimizes overall financial performance.
\n
As part of the Executive Committee, the role also contributes to property‑wide planning and decision‑making to deliver products and services that meet or exceed expectations while generating strong returns on investment.
\n
About Us\nLocated near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.
\n
Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo
\n
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
\n
CORE WORK ACTIVITIES\nManaging Profitability and Departmental Budgets
\n
\n
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
\n
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
\n
- Reviews financial reports and statements to determine how Operations are performing against budget.
\n
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
\n
- Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance.
\n
- Strives to maintain profit margins without compromising guest or employee satisfaction.
\n
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
\n
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
\n
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
\n
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
\n
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
\n
\nManaging Property Operations\n
\n
- Strives to improve service performance.
\n
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
\n
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
\n
- Ensure core elements of the service strategy are in place to produce the desired results.
\n
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
\n
\nLeading Property Operations Teams\n
\n
- Establishes a vision for product and service delivery on property.
\n
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
\n
- Ensure employees are treated fairly and equitably.
\n
\nManaging and Conducting Human Resources Activities\n