Transportation Representative, Transportation Representative
Job ID: 3201949 | ASSPL - Maharashtra - C32
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Responsibilities
* Effectively communicate in a clear and professional manner at all times
* Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
* Effectively manage sensitive cases by reporting up the escalation matrix
* Demonstrate excellent time-management skills
* Maintains or exceeds targeted performance metrics
* Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
* Qualitative Requirements Ø Graduation in any specialization from a recognized university.
* Excellent communication skills (written and verbal).
* Ability to communicate correctly and clearly with all customers
* Good comprehension skills – ability to clearly understand and state the issues customers present
* Ability to concentrate – follow customers issues without distraction to resolution
* Work successfully in a team environment as well as independently
* Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
* Excellent typing skills
* Demonstrates an ability to successfully navigate websites
* Demonstrates a proficient knowledge of email applications
Preferred Qualifications
* *Logistics background and Experience in similar role
* Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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