The Information Technology (IT) Support Technician works under the direct supervision of the IT Services Delivery Manager. This position is responsible for maintaining and supporting all client computer hardware, software, and peripherals, as well as troubleshooting issues organization-wide. Responsibilities include: Handling service requests via ticket system, phone, email, or in-person; providing remote or onsite troubleshooting; managing requests based on priority and SLA guidelines. Supporting Windows-based laptops/desktops, including installation, maintenance, configuration, and issue resolution. Providing basic support for networking, printing, and IP telephony systems. Documenting issue resolution and work performed. Managing user accounts, including password management, creation, modification, and deletion. Assisting with installation and setup of client systems for new employees, relocations, or hardware replacements. Coordinating with the Purchasing Coordinator on IT asset inventory and assisting with procurement as needed. Supporting the Systems and Network Administrators with projects and emergency issues. Participating in on-call rotations to respond to emergency requests. Assisting with documentation of expenditures, preparing reports, and supporting budget processes. Maintaining good relationships with vendors, management, and staff. Qualifications: Minimum two-year Associate Degree in Computer, IT, or related field with three years of experience, preferably in healthcare, OR Bachelor’s Degree in related field with two years relevant experience. Experience: At least two years of relevant experience. Benefits: Full-time employees are offered a comprehensive benefits package including vacation, holidays, sick leave, and optional benefits such as medical, dental, vision, flexible spending accounts, voluntary life insurance, disability coverage, retirement plan with employer match, and continuing education opportunities through SC AHEC. Mission and Values: Our mission is to provide quality, affordable, patient-centered healthcare to improve community health. Our vision is to make our community among the healthiest in the nation. We uphold ICARE values: Integrity, Collaboration, Accountability, Respect, and Enrichment. Community: Located in Greenville, SC, known for its mountains, lakes, outdoor activities, and cultural events, with easy access to larger cities and beaches. J-18808-Ljbffr