Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15 operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The _Service Delivery Manager __Southern Europe_ is the main partner for all customer requests related to aftermarket activities and main support to Service Activities from back office perspective, ensuring service delivery with high standards to our customers and contributing to the health of service business (revenue). Working across all levels of the business, this position will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective. This position reports to the_ Service Manager Southern Europe_ and is part of the _South Service Team. Office HQ´s _located in _Buccinasco offices (Milano LMS), and _the Role is fully on site (office 5 days/week). In this role, you will have the opportunity to: - _ Prioritize and track all open cases to ensure the required response and resolution times._ - _ Understanding of customer problems and proper documentation as well as forwarding remote teams._ - _ Ordering spare parts if required and monitoring punctual delivery._ - _ Quotation to and follow-up with customers to receive orders in time if the intervention is not covered by a contract or guarantee._ - _ Responsible for the coordination of the appointments with the customers in alignment with the delivery time of the spare-parts and dispatching FSE´s_ - _ Follow up on the execution and ensuring hand offs are properly done and with no delays in your responsibilities._ - Optimizing the scheduling of FSEs to ensure fast response times, reduce travel times and assign employees according to their skills - Working closely with the service sales team to generate potential orders for service products, such a service contracts. - Identifying improvement and optimization areas in collaboration with the service teams to implement continuous improvement activities and projects to achieve agreed KPIs. - Regular review of case documentation, identification of deficiencies, discussion of needs and corresponding potential for improvement in your responsibilities. - Responsible for all aspects of leadership (planning, leadership, promotion, evaluation). The essential requirements of the job include Education - Degree with a focus on Business administration and Several years of professional experience, including management experience and Experience in dispatching FSEs and High customer orientation. - The ability to plan and organize, coupled with a high level of decision making ability. - Experience with CRM and ERP systems and Experience with SAP and BDE service Cloud is a plus. Language - English. - Will be a plus the skills in the different Regional languages (French, Italian, Spanish and/or Portuguese). Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional inf