PpLocation Overview /p pJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p h3Position Summary /h3 pThe spa manager is in charge of all spa, movement and retail operations, front and back of house. Serving the needs of the business through a holistic approach by coordinating spa, movement and retail demands; responsible for maximising guest engagement through all treatments and fitness activities and through all sales at the boutique; team engagement, performance and training; local and global product knowledge. Product knowledge includes, but is not limited to, Aman Skincare, Aman Rosa Alpina signature treatments, and Aman Essentials. The spa manager is in charge of making sure the operations run as flawlessly as possible and instils a sense of responsibility in the team for owning the operations. The spa manager is financially savvy and understands his/her numbers and how to reach targets in the top and bottom lines. In charge of recruitment, training and addressing team member issues. The spa manager represents the resort management at all times in his/her actions, speech and demeanour. /p h3Main Responsibilities /h3 ul liSupport Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit daily to uphold exceptional guest experiences and foster the Amansanti team spirit. /li liPromote and maintain Aman’s commitment to luxury service standards, ensuring a calm, private, and inclusive atmosphere for all guests and colleagues. /li liContinuous development of spa menu to ensure the guest experience remains fresh and regionally relevant /li liFacilitate clear and transparent communication across departments to support consistency and team unity. /li liRespond to guest service interactions in a professional and timely manner, achieving positive resolutions. /li liCarry out daily operational duties as assigned to support the smooth functioning of the spa wellness on board the cruise. /li liEnsure strict adherence to health, hygiene, and safety protocols, maintaining a clean and secure environment for guests and staff alike. /li liProvide operational support to fellow Amansantis when needed to ensure service continuity. /li liParticipate in all required training courses and meetings, whether daily, monthly, or annually, to stay informed and aligned. /li liEnforce all hotel policies and procedures as outlined in the Amansantis Handbook. /li liCollaborate effectively with other hotel departments to uphold Aman’s luxury service standards and foster cross-functional cooperation. /li liAbility to lead meetings and training sessions confidently. /li liStrong delegation skills to manage and oversee multiple tasks simultaneously. /li liCommitment to continuous personal and professional development, striving for excellence in every task. /li /ul h3Financial Management Strategic Planning /h3 ul liManage the Spa in the most efficient way, maximising Spa occupancy and/or revenue to surpass budgeted objectives /li liInvolve in the preparation of the annual spa budget. /li liMonitor and reforecast financials as needed to ensure profitability and alignment with business goals. /li liAnalyse monthly PL statements and compile performance statistics. /li liDrive strategic planning initiatives to optimise revenue and achieve financial objectives. /li liCollaborate with Marketing and Group Operations Manager - Fitness Wellness - to implement and manage the spa and wellness business plan. /li liOversee inventory, stock reviews, and cost control to maintain operational efficiency and reduce wastage. /li /ul h3Operations Standards /h3 ul liSupervise daily spa and wellness operations to ensure exceptional service delivery. /li liRegularly review and update spa treatments, SOPs, and service protocols to maintain the highest standards. /li liSupport the establishment and execution of all policies, goals, and procedures within the spa. /li liMonitor all equipment and facilities for safety, maintenance, and compliance with health and hygiene standards. /li liEnsure seamless operational flow through regular communication with spa and other department teams, particularly around VIPs, groups, and special events. /li /ul h3Team Management Development /h3 ul liBrings a positive, energetic, and inclusive demeanour to the team. /li liCreate a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. /li liManage the recruitment, onboarding, training, and performance evaluations of spa personnel. /li liEncourage team growth by coaching and supporting individual development plans. /li liOversee employee relations, ensuring timely documentation and adherence to HR disciplinary procedures when necessary /li /ul h3Guest Experience Relations /h3 ul liAct as the primary contact for guest concerns, ensuring all issues are handled professionally and efficiently. /li liMaintain a high standard of personalised service and guest engagement, aligned with the spa’s luxury positioning. /li liAddress guest feedback, vendor interactions, and internal communication promptly and professionally. /li liOwn all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction. /li /ul h3Sales, Marketing Promotion /h3 ul liAbility to implement new marketing ideas to increase spa visibility and revenue. /li liAssist in promoting the spa through strategic initiatives and partnerships that enhance business performance. /li /ul h3Compliance Safety /h3 ul liEnsure full compliance with all health and safety regulations, especially in relation to equipment use, cleanliness, and hygiene. /li liEnsure all operational aspects comply with cruise regulations. /li liConduct regular inspections to prevent misuse or overuse of spa and fitness equipment. /li /ul h3Additional Responsibilities /h3 ul liStay responsive to email correspondence, including guest inquiries, group bookings, vendors, and internal communications. /li liContribute to ongoing enhancements and general project direction for the spa. /li liSupport labour and supply control strategies to maintain service quality and cost-effectiveness. /li liUphold and model Aman’s values of ultra-luxury, authenticity, and exceptional customer and employee experiences. /li liSupervise daily spa operations and liaise with Head of Departments to ensure cleanliness, maintenance and service standards are upheld. /li liPerform the manager on duty role when necessary. /li /ul h3Qualifications And Requirements /h3 ul liMinimum 3 years of luxury spa management experience in the industry. /li liMinimum 5 years of experience and working knowledge of spa operations and treatments in Massage Modalities, Skin Care and Aesthetic Services with relevant certification. /li liExperienced in financial planning, budget management, and revenue growth strategies. /li liProficient in numerical reasoning and technical aspects of spa service delivery. /li liExcellent verbal and written English and Italian communication skills, with the ability to foster meaningful and lasting relationships with guests. /li liMultilingual skills are preferred. /li liCapable of strategic planning and performing data analysis to guide spa operations effectively. /li liCompetency with computer skills and programmes, such as Microsoft Office tools, including Excel, Word, and PowerPoint. /li liFamiliarity with spa management and hotel software and systems such as Book4Time. /li liUp-to-date knowledge of wellness trends and holistic health practices. /li liSkilled in collaborating with team members at all organisational levels. /li liCulturally aware and able to interact respectfully across diverse backgrounds. /li liHandles guest issues and feedback with calmness, professionalism, and a genuine attitude. /li liGood time management and attention to detail. /li liAble to perform well under pressure in a fast‑paced setting. /li liMaintains a polished and professional appearance as per brand standards. /li liThorough understanding of the cruise's services and ability to adhere to all departmental and operational procedures. /li liDemonstrates strong decision‑making skills to address and resolve issues, consistently placing guest satisfaction at the forefront. /li /ul /p #J-18808-Ljbffr