PPress Tab to Move to Skip to Content Link /ppSelect how often (in days) to receive an alert : /ppSelect how often (in days) to receive an alert : /ppCustomer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid) /ppWhat we offer /ppbWe help the world run better. /b /ppOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now! /ppThe official recruitment begins August 2025. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2026. We will host info sessions about the Program in the months ahead. /ppThe SAP Academy for Customer Success is a global development program designed for talent who are early in their career /ppbWho You’ll Become /b /ppThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. /ppbWhat You’ll Do /b /ppAs a CSM within the SAP Academy for Customer Success, you will be responsible to : /pulliSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. /liliImmerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution / industry knowledge, and strategy / tools / process. /liliEnhance skills around your solution portfolio, managing customer retention, and driving value realization. /liliReceive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. /li /ulpThe program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth /ppbCSM focus areas /b /ppSAP Finance Spend Management ( FS) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. /pulliS / 4HANA Finance /liliFinance Quote to Cash(Q2C) /liliProcurement /li /ulpSAP SuccessFactors (H uman Capital Management - H CM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. /ppSAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. /ppSAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. /ppSAP Business Transformation Management (BTM) - Knowledge in Business Process Management / Business Process Automation applications /ppSAP Business Technology Platform (BTP) SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. /ppbWhat You Bring /b /pulli2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. /liliProven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. /liliA cooperative and productive approach to working relationships, internally and externally. /liliA strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. /liliAn understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. /liliA resilient mindset, embracing challenges with optimism and consistently striving for growth and success. /liliStrong Business Acumen, including demonstrated knowledge of business processes and / or industries. /liliProficiency in English and Italian to effectively engage with our global and local network /li /ulpThe SAP Academy for Customer Success is a global development program designed for talent who are early in their career. /ppbAbout SAP Academy for Customer Success /b /ppThe SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. /ppJoin us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits. /ppSAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. /ppWe are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. /pulliPlease note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations. /li /ulpDuring intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. /ppbWe are SAP /b /ppSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. /ppSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone—regardless of background—feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. /ppSAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : @sap.com, APJ :, EMEA : /ppbEOE AA M / F / Vet / Disability : /b /ppQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. /ppSuccessful candidates might be required to undergo a background verification with an external vendor. /ppuRequisition ID : /u 429964 /ppuEmployment Type : /u Regular Full Time /ppuExpected Travel : /u 0 - 100% /ppuJob Segment : /u Logistics, Supply Chain Manager, ERP, Supply Chain, Operations, Customer Service, Technology /ppJ-18808-Ljbffr /p #J-18808-Ljbffr