Experteer OverviewIn this role you coordinate field service activities for the Italian team, ensuring high-quality customer service and strong relationships with customers and vendors.
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You lead the service team to meet objectives and sales goals, while maintaining up-to-date knowledge of industry standards and company offerings.
You will handle complaints, oversee administrative tasks, and ensure compliance and efficiency.
This position offers visibility in an international group and opportunities to shape service excellence and customer success.ResponsibilitiesDelegate and supervise field service tasks and monitor progress to meet team goals and sales targetsResolve customer complaints professionally to foster loyalty and repeat businessSupport administration (invoices, orders, inventory tracking)Audit service delivery and customer service to uphold standards and productivityMaintain relationships with manufacturers, dealers, and sales representativesTrain new employees on proceduresStay current with industry regulations, standards, and innovationsQualificationsBachelor in Electronics or related technical fieldItalian as primary language; English additional is a plus3–4 years of field service experience in automation or related xjrgpwk electrical/electronic devicesPrevious management experience is advantageousStrong industry knowledge and leadership, communication, and customer service skillsComputer literacy and solid organizational skillsCreative thinking, problem-solving, and ability to work under pressureBenefitsCompany CarWelfare and benefits packageVariable compensationAnnual Base Salary (RAL) 42,000-50,000Potential incentives
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