Overview
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Responsibilities
- Act as the primary interface between Amazon and stakeholders, including seller points of contact.
- Identify concerns and troubleshoot delivery partner issues; provide process improvement suggestions.
- Effectively communicate in a clear and professional manner at all times.
- Provide/expedite prompt and efficient service to Amazon customers and delivery partners.
- Effectively manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills.
- Main tain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Basic Qualifications
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal) in language.
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills – ability to clearly understand and state the issues customers present.
- Ability to concentrate – follow customers issues without distraction to resolution.
- Work successfully in a team environment as well as independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
Preferred Qualifications
- Logistics background and experience in similar role.
- Proficient in Excel.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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