Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
The hotel has won the award for the World's Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.
As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. With a refined attention to detail and a deep understanding of personalized service, you will ensure each guest feels valued, recognized, and cared for throughout their stay. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality.
Main Duties and responsibiliti
* Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experience.
* Handle guest registration, room assignments, and payment procedures in accordance with hotel standards.
* Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutions.
* Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service.
* Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
* Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous manner.
* Manage room changes, billing inquiries, and special requests with precision and empathy.
* Promote the hotel's services and amenities, as well as the Park Hyatt brand values.
* Ensure a polished and professional appearance of the reception area at all times.
* Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resolution.
* To actively upsell and cross sell hotel services and outlets.
Qualifications:
We are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, who has:
* A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in a hotel.
* Ability to work well with others in a guest and team-focused environment
* Good problem solving, administrative and interpersonal skills are a must
* Knowledge in Opera is an advantage
* Verbal and written English and Italian languages proficiency are required
Hyatt offers a great range of benefits:
* 12 free nights per year of service across Hyatt Hotels worldwide
* Employee and Friends & Family rates across Hyatt Hotels worldwide
* Dry cleaning of business clothes
* Complimentary meals on duty
* Continuous Learning & Development opportunities
* Staff celebrations
* Plan Welfare
* Settling the costs of urban public transport - ATM Milano