Nature and aim of the position Refund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies. Main duties and responsibilities Verify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue and Merchant’s policies, guidelines and procedures Main KPIs Number of refunded transactions Refunding mistake ratio Background and Education Helpful: a commercial background Helpful: experience in face to face customer contact Helpful: experience in managing tills Helpful: airport, retail or front office experience Helpful: customer service experience Specific skills and knowledge Must be fluent in English. Other helpful languages in order of relevance: Chinese, Arabic Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours Previous working experience is a plus Note: No housing is provided for the position
📌 Customer service for tax free shopping on-site in capri (lavoro stagionale)
🏢 Global Blue
📍 Isola di Capri