Risk Manager, Trustworthy Shopping ExperienceJob ID: 3117161 | Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22We are seeking a Technical Risk Manager to support Amazon's rapidly growing businesses. This role ensures Chinese sellers comply with all product safety and regulatory requirements in their destination country stores.As Technical Risk Manager, you will collaborate with multiple Amazon teams including CN Global Selling, Haul Fulfillment Center Operations, WW Destination Product Safety and Compliance, Legal, and Technology. You will partner with both internal and external stakeholders to assess high-risk products and evaluate test results. This role ensures all products in Amazon stores meet company policies and embeds safety and compliance throughout end-to-end processes through program management. You will be responsible for understanding both Amazon policies and legal requirements applicable to products offered for sale.Key Job ResponsibilitiesPartner with WW & International TSE teams to develop regulatory compliance solutions for sellers across all Amazon stores.Provide technical expertise in compliance solution development and review. Create implementation protocols and guidance aligned with global policies.Design, implement, and maintain Product Safety processes for highly regulated new products.Address Product Safety issues identified through customer complaints, reviews, and internal actions. Analyze safety incidents and testing data to establish quality benchmarks and metrics that reflect market needs.Optimize and monitor third-party Testing, Inspection, and Certification (TIC) processes to enhance selling partner experience. Effectively coordinate cross-functional resources to support Amazon's business growth.About the TeamThe Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.Basic QualificationsBachelor's Degree in Chemistry, Materials Science, Physics, Biology, Engineering, or related scientific field5+ years' experience in Testing, Inspection, and Certification (TIC) industry, with focus on chemical and toy testingDemonstrated experience in policy development, compliance planning, test protocol creation, and standards implementationFluent in English and Mandarin, with strong written and verbal communication skillsProven ability to collaborate effectively with multiple stakeholders and maintain excellent communication across teamsStrong project management skills with ability to handle multiple priorities simultaneouslyPreferred Qualifications5+ years' experience in product compliance, with emphasis on EU/US regulatory requirements, test report auditing, and product risk assessmentProfessional certification in auditing, laboratory assessment, risk management, or related compliance credentialsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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