Social network you want to login/join with: IT Support Specialist, Metropolitan City of Milan Client: Risorse SpA Location: Metropolitan City of Milan, Italy Job Category: Other EU work permit required: Yes Job Reference: d8baacbae46b Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Risorse Professional, a company specialized in the search and selection of Middle and Senior Management profiles, is looking for the following position on behalf of a leading international law firm: IT Support Specialist Responsibilities: Take ownership of problems and incidents, working with global teams to resolve them and keeping users informed; Assist with installation, configuration, and administration of hardware such as laptops and desktops; Monitor and report issues following the ITIL incident and problem management model, logging incidents and requests in ServiceNow; Identify root causes of incidents using analytical tools like NextThink; Provide expertise on NetDocuments, Microsoft Office, and other core technologies; Support videoconference setup and troubleshooting; Collaborate with NOC team on server and network issues; Administer the office phone system (Teams); Escalate security issues and handle software whitelisting; Support MFDs (printers, copiers, scanners) and coordinate related services. Technical Qualifications: Proficiency in Microsoft Office; Experience in desktop support with strong communication skills; Knowledge of NetDocuments, iManage, or similar systems; Support experience with iPhones and MDM solutions like InTune; Law firm experience preferred; Knowledge of video conferencing systems such as Cisco, Neat, or Poly; Relevant certifications (MCSE, MCP, MOS); Degree-level education; Experience with Dell hardware; Familiarity with ServiceNow or similar systems; Support experience with printers and MFDs. Additional Qualifications: Proficiency in English (minimum B2); Clear communication without jargon; Ability to interpret and produce technical documentation; Ability to manage multiple tasks simultaneously; Flexibility for work hours, occasional travel, and on-call duties. Type of contract: Permanent employment contract; Salary range: €35,000–€40,000 benefits bonus (based on targets); Work location: Milan, with occasional travel to Rome (1–2 days every two months). J-18808-Ljbffr