Settore: Vendite
Categoria: Machinery & Tools
Luogo di lavoro: Parma
Our Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry.
For them we're seeking a talented AFTER SALES BUSINESS MANAGER whowill report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips.
Main Responsabilities:
* Undertake proactive communication with customers, seeking to anticipate and resolve issues
* Conduct regular customer audits and visits and define maintenance contracts, taking a proactive approach to identify and address potential issues
* Engage in preventative maintenance and upgrades
* Promote new products or services providing customers with the information they need to make informed purchasing decisions
* Pursue a high level of customer satisfaction, prevent customer churn, build stronger relationships and retain customers
* Ensure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits)
* Identify and pursue new business opportunities to expand the company's client base
* Develop partnerships and strategic alliances to enhance service offerings
* Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives
Key Skills & Qualifications:
* Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc...).
* Proven experience in customer service management and business development
* Strong analytical and strategic thinking skills
* Excellent communication and negotiation abilities
* Leadership experience with a track record of driving team performance
* Proficiency in CRM software and customer engagement tools is a plus
* Ability to identify trends, customer needs, and market opportunities
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