Ph3Overview /h3pSales Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1) at Hermès. The Sales Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence. /ph3Main Responsibilities /h3ulliManage daily After Sales operations and support the store with training and morning briefings. /liliCollaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more. /liliCoordinate with the stock team, cash desks, and logistics department. /liliSupport the uniform dispatch process from data collection to delivery. /liliProvide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs. /liliProactively identify client/department needs and propose alternative solutions. /liliEnsure compliance with company procedures and policies. /li /ulh3Profile / Qualifications /h3ulliThis position is open to candidates belonging to protected categories (Art 1. Law 68/1999). /liliBachelor’s degree, preferably in fashion or languages. /lili1–2 years of experience in a similar role or environment. /liliFluent in Italian and English; French or other languages are a plus. /liliProficient in Microsoft Excel and PowerPoint. /liliStrong organizational and reporting skills, with attention to detail and deadlines. /li /ulh3Hermès Requirements /h3ulliAvailability, flexibility and dynamism to function in a high‑pace environment. /liliStrong work ethic, positive attitude within the team and professionalism in services provided to the customer. /liliTeam player mentality to build meaningful relationships and ability to work autonomously. /liliAnalytical thinker and innovative problem‑solver. /liliDetermined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense. /li /ulh3About Hermès /h3pHermès is a French, family‑owned and independent house that employs thousands of people worldwide. The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores. /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliSales and Business Development /liliIndustries: Retail Luxury Goods and Jewelry /li /ul /p #J-18808-Ljbffr