About the role
This position focuses on delivering expert technical service for premium electric vehicles, both on‑site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high‑voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.
Key Responsibilities
* On‑Site Technical Service: Provide professional on‑site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium‑quality service.
* Remote Technical Support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
* Cross‑Functional Issue Escalation: Coordinate with Quality, R&D, and Technical teams at headquarters to expedite issues and secure prompt, accurate solutions.
* Big Data & Advanced Diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
* Quality Feedback & Improvement: Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify effectiveness of market solutions.
* Premium Customer Interaction: Represent brand as a technical expert, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
Profile
Professional Background:
* At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes‑Benz, BMW, Audi, Tesla, Volvo, etc.).
* Strong hands‑on experience in mechanical, electrical, and high‑voltage EV systems.
* Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
Technical Skills:
* Solid diagnostic and troubleshooting capabilities.
* Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
* Knowledge of high‑voltage safety procedures and EV architecture.
* Ability to interpret technical data, failure patterns, and quality reports.
Soft Skills & Behaviours:
* Customer‑focused mindset with strong communication skills according to Premium/Luxury standards.
* Ability to operate independently in the field with discipline and reliability.
* Strong problem‑solving approach and sense of ownership.
* Calm, professional, and confident when dealing with customers onsite.
Other Requirements:
* Valid driver’s license.
* Ability to travel within the region for on‑site interventions.
* Fluent in Italian and English.
Location: Based in Milan, with an itinerant schedule covering customer sites as needed.
Type of Employment: Full‑time.
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