Position : Technical Support Specialist - Part Time
Location : West Palm Beach, FL
Job Id : IT 7.25.2025
Openings : 1
Position Summary :
The Technical Support Specialist ensures proper computer operations for end users to accomplish organizational tasks effectively and efficiently. Responsibilities include receiving, prioritizing, documenting, and resolving end user help requests, often involving diagnostics, help request tracking tools, and hands-on desktop support.
Key Responsibilities :
* Proactively monitor and support end user hardware and software issues promptly.
* Prioritize workload to address critical issues first.
* Install, upgrade, and configure hardware and software.
* Test new hardware and software before deployment.
* Configure and maintain mobile security and virus protection software.
* Maintain hardware and software inventories.
* Manage content management systems, including installation, configuration, and troubleshooting.
* Oversee web environments, including internal and external websites, ensuring security, testing, and content updates.
* Backup support for VOIP phone systems, cellphones, and printers/copiers.
* Create and maintain user documentation for help desk support.
* Ensure equipment functionality by coordinating repairs and evaluating new equipment.
* Maintain confidentiality of organizational information.
* Enhance job knowledge through education, reading, and networking.
* Ensure compliance with HIPAA and licensing agreements.
* Participate in disaster preparedness planning for equipment and data security.
Qualifications :
High School diploma or GED required; Bachelor’s in Computer Science or IT preferred. Minimum two years’ experience in a tech support role. Familiarity with Microsoft products (Azure, Office 365, SharePoint), operating systems, troubleshooting, and maintenance. Strong analytical, organizational, and communication skills.
Skills :
o Proficiency in microcomputer operations, networking, and application support.
o Effective communication skills, including telephone support.
o Strong organizational and time management skills.
Benefits :
o 401(k) with matching
o Dental, health, and vision insurance
o Employee assistance program
o Health savings account
o Life insurance
o Paid time off
Join our team and make a meaningful impact on the lives of those affected by Alzheimer’s disease and other dementia-related conditions.
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