Contract Logistics Customer Service Trainee works within Contract Logistics. In this role, she/he will support adidas Campus South, our new fully automated warehouse located in Mantua, which spans over 130,000 square metres and exemplifies excellence and innovation in automated technology operations. Under the guidance of the Customer Service Manager, the trainee will learn to maintain relationships with customers by providing and requesting information regarding the warehouse and customer needs. The trainee will also interact with Transport Planners and Data Analysts to provide additional information on shipments, billings, and discrepancies, contributing to fulfilling customer requests.
Your Role
The Contract Logistics Customer Service Trainee supports the team by learning to manage customer relationships and internal communications, ensuring accurate and timely information exchange regarding warehouse operations and customer needs.
Your Responsibilities
* Contribute to developing strong relationships with customers and internal stakeholders, ensuring effective communication between departments and clients.
* Facilitate management of warehouse goods workflow and serve as a point of contact between internal teams and external stakeholders, transferring information on shipments, discrepancies, and billing.
* Learn to analyze complaints related to billing or service issues, assist in investigations, and update customers to keep them informed of processes.
* Support reporting activities, including developing dashboards and other communication tools to efficiently convey information about shipments, billing, and discrepancies.
Your Skills and Experiences
* No proven experience required; interest in highly automated fulfilment operations, with a preference for eCommerce, Fashion, or Retail sectors.
* Interest in metrics and data analysis.
* Good communication skills.
* Proficiency in English (medium-high level); Italian fluency preferred.
* High school diploma required.
* Proficiency in MS Office (medium to advanced level).
* Driver’s license required.
#J-18808-Ljbffr