PJoin to apply for the Guest Relation Manager-Anantara Convento di Amalfi Grand Hotel role at Minor Hotels Europe and Americas /ppb2 days ago Be among the first 25 applicants /b /ppJoin to apply for the Guest Relation Manager-Anantara Convento di Amalfi Grand Hotel role at Minor Hotels Europe and Americas /ppAs Guest Relations Manager, you will hold the primary responsibility for ensuring upscale, professional, and high-class guest service experiences before, during, and after their stay. /ppThis role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold Brand standards through diligent implementation, continuous support, and constructive feedback. /ppbWhat will be your mission? /b /ppAs Guest Relations Manager, you will hold the primary responsibility for ensuring upscale, professional, and high-class guest service experiences before, during, and after their stay. /ppThis role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold Brand standards through diligent implementation, continuous support, and constructive feedback. /ppbWhat will you do? /b /pulliExtend a genuine greeting and warm welcome to arriving guests providing a professional introduction to the hotel and offer assistance with check-in procedures. /liliAct as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel's reputation for exceptional service /liliResolve guest issues and facilitate additional services like transportation, reservations, and recommendations for local attractions and services. /liliAssure all guest reviews are answered and handle comments, suggestions, and complaints, working with Department Heads to create and execute action plans. /liliDevelop positive connections with guests, anticipating their needs to deliver personalized service and recognize repeat guests and VIPs, offering special amenities or services. Coordinate VIP greetings and departures with meticulous attention to detail in collaboration with the Front Office Manager and Hotel Director. /liliCollect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences based on feedback and effectively communicate necessary changes to the hotel staff. /liliWork closely with Hotel Heads of Department to ensure quality standards are known and implemented in all areas providing feedback and suggestions for improvement where necessary. /liliKeep accurate and up-to-date guest profiles, including preferences, special requests, and relevant information to enhance future interactions and stays. /liliIdentify opportunities to upsell hotel services, such as room upgrades, spa treatments, or dining options and effectively communicate the value of these services to guests. /liliPossess a thorough knowledge of services offered at the destination and key contacts, ensuring that all information provided by the hotel is up-to-date and aligns with quality standards and corporate identity. /liliAssist in the preparation of PR events held in the hotel and review customer loyalty lists and execute commercial actions specifically designed for regular customers. /li /ulpbWhat are we looking for? /b /pulliEducation in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended. /liliPrior experience in a guest or customer-oriented environment at a senior level, with a strong preference for hospitality industry experience and knowledge of hotel procedures. /liliInternational experience is highly valued. /liliFluent in the local language and a high level of English and Italian; additional language(s) is a plus. /liliStrong communication skills (verbal and written) with a proactive approach to resolving issues. /liliExceptional customer focus skills, consistently going the extra mile to exceed guests' expectations. /liliAbility to adapt communication styles to different types of guests, providing personalized service according to their preferences, needs, lifestyles, and forms of working and interacting. /liliAbility to influence colleagues from other departments to work together towards the same goal (quality). /liliExcellent problem-solving and multitasking skills. /liliLeadership skills with the ability to motivate a team into high performance. /liliFlexibility and availability to work in shifts and on weekends, depending on hotel occupancy / events. /li /ulpWhy choose us? /ppJoin the World of Anantara and Discover Our Exclusive Benefits /pulliAt Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey : /liliGlobal Travel with Exclusive Discounts : Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (FB) services. /liliFriends Family Program : Enable your friends and family to travel worldwide with discounts of up to 25%. /liliExclusive Discounts : Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. /liliTraining and Development : Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise. /liliInternational Career Opportunities : Explore endless career possibilities within the Minor Hotels group. /liliCompetitive Compensation : 13th and 14th-month salary and severance payment (TFR) upon the end of your contract. /liliFree Parking : Reserved spaces for motorbikes right in front of the hotel. /liliFree Meals : Access to an employee canteen during working hours. /liliUniforms : Provision of uniforms for each employee and complimentary laundry services. /liliInclusive Corporate Culture : A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel. /liliCelebrations and Recognition : Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution. /li /ulpJoin Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth. /ppSeniority level /ppSeniority level /ppMid-Senior level /ppEmployment type /ppEmployment type /ppFull-time /ppJob function /ppJob function /ppManagement /ppbHospitality /b /ppReferrals increase your chances of interviewing at Minor Hotels Europe and Americas by 2x /ppSign in to set job alerts for “Guest Relations Manager” roles. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr