PpbRole: /b Service Delivery Manager D365 FO /p pbDepartment: /b Managed Services /p pbVisa Sponsorship: /b You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. /p h3What is your goal? /h3 pAs a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. /p h3Leading Microsoft Partner /h3 pHSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. /p h3HSO International /h3 pAt HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. /p pLearn more about Life at HSO International: /p h3Responsibilities /h3 ul liLead and coach a high-performing DevOps customer support team to deliver exceptional managed services. /li liBuild strong client relationships, ensuring satisfaction and identifying opportunities for growth. /li liUnderstand customer needs and oversee service delivery aligned with business objectives. /li liManage escalations effectively, ensuring quick resolution. /li liOwn SLAs and budgets, driving efficiency and cost optimization. /li liAnalyze feedback and continuously improve services through creative solutions. /li liCollaborate across teams to define service standards and resolve complex issues. /li /ul h3When do we match up? /h3 h3You are... /h3 ul liOrganized and accountable, fostering ownership and high-quality service delivery within the team. /li liSkilled in managing transitions from project delivery to managed service operations. /li liEmpathetic and performance-driven, using coaching and feedback to build strong, motivated teams. /li liProactive in developing personal and team capabilities to meet evolving customer needs. /li liStrong communicator with the ability to identify customer needs and drive service improvements. /li /ul h3You have... /h3 ul liBachelor’s or Master’s Degree in Business, IT, or related field. /li liMinimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. /li liIn-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. /li liHands‑on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. /li liFamiliarity with Lean, Agile/Scrum, DevOps, and project management principles. /li liSenior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. /li /ul h3Why should you choose HSO International? /h3 h3Development and growth /h3 pYou get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. /p h3Fun and success /h3 pYou work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. /p h3International project exposure /h3 pJoining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. /p h3Freedom and responsibility /h3 pYou have the freedom and flexibility to organize your workdays, but especially to shape your own career. /p h3Take the next step! /h3 /p #J-18808-Ljbffr