Experteer Overview
In this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.
Retribuzione / Benefits
* Lead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals
* Organize shifts to ensure required coverage and liaise with Local HR
* Contribute to budget inputs and hardware/maintenance planning; suggest budget changes
* Define and execute project/activities roadmap; allocate resources with the Project Manager
* Monitor delivery and support; report KPIs and ensure operational excellence
* Promote Group IT standards and best practices; align with FSS and ITIL processes
* Ensure incident, change, and asset management practices via Service Management tools
* Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment
* Capture activities from relevant entities and align with Group IT project management methodology
* Follow and evolve Group IT standards in service delivery
Responsabilità
* Windows OS, MacOS, Android, iOS proficiency
* MS 365 suite expertise (Teams, SharePoint, OneDrive)
* Device MDM knowledge (Workspace ONE, Intune)
* Active Directory and identity tools (Saviynt a plus)
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* Networking basics (Cisco); Teams PSTN voice solutions
* Experience in luxury retail is a plus
* Project Management Certification (PMI, Prince) and Agile a plus
* Service Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)
* Languages: Italian native, English fluent; French a plus
* Strong communication, analytical skills, and proactive, team-oriented mindset
Requisiti fondamentali
* annual bonus plan
* meal vouchers
* welfare benefits
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