Johnson & Johnson is recruiting for Credit and Collections Specialist for Shockwave Medical Inc located in Milan, Italy. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. Description The Credit and Collections Specialist will be responsible for collections of outstanding accounts receivable and all other aspects of collections. Credit and Collections Specialist will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other credit management functions. Essential Job Functions - Perform analysis of collection practices and develop process improvements. - Work with our internal sales team and outside customers to resolve billing issues. - Perform outbound collections in a professional manner with a focus on customer service. - Analyze delinquent accounts, prepare weekly reports on high risk accounts and make resolution recommendations. - Assist with preparing and analyzing reports for bad debt - create adjustments as necessary. - Process credit card transactionsss credit card transactions. - Participate in and support systems improvements and focus on streamlining the collection process. - Develop, implement and maintain desktop procedures for ongoing credit and collection activities. - Prepare account reconciliations. Month-end, quarter-end and year-end closing. - Sales and use tax exemption review and adjustments. - Other duties as assigned. These job requirements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Qualifications: Requirements: - 5 years of billings and collections experience. - Excellent communication skills, both written and verbal, and verbal, and strong customer service approach. - Fluent in English and one additional major European language, German or Italian being a preference. - Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within mínimal supervision. - Order-to-cash business process management experience a plus.