PpJoin to apply for the bIT End User Services Specialist /b role at bVertiv /b /p p2 days ago – be among the first 25 applicants. /p h3Who is Vertiv? /h3 pAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI, we design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p h3Job Description /h3 pWe are currently seeking a bIT End User Services Specialist /b to join our dynamic team in bPiove di Sacco (PD), Italy /b. The role provides 1st and 2nd level IT support to Vertiv users as part of the EMEA End User Computing team (Southern Europe Region). Responsibilities include hardware and software configuration, maintenance, user training, documentation, and IT equipment procurement. The specialist contributes to global IT projects focused on service enhancement and new technology implementation, while recommending continuous improvements. The role maintains up‑to‑date technical knowledge through training and reports directly to the Regional IT Manager. /p h3What kind of work will you be doing? /h3 h3User Support Issue Resolution /h3 ul liProvide 1st and 2nd level IT support to Vertiv employees, ensuring timely resolution of incidents beyond the Service Desk’s scope. /li liTroubleshoot, diagnose, and resolve hardware and software issues proactively and efficiently. /li liRespond to service desk tickets, outages, and user requests via phone, email, or incident management tools, ensuring accurate ticket tracking and escalation. /li liDeliver on‑site, hands‑on support for IT project implementations and urgent technical issues. /li liProvide user training, onboarding support, and consult employees on the effective use of existing technologies. /li /ul h3IT Operations Infrastructure /h3 ul liInstall, configure, and maintain hardware, software, and workstations in compliance with corporate standards. /li liPerform basic administration of Active Directory, file server access rights, and user network accounts. /li liManage and maintain network access, antivirus protection, client/server systems, and hard‑drive encryption. /li liImplement security updates, OS and software installations, and monitor critical IT systems for performance and uptime. /li liSupport cable management, hardware setup, and network/phone service wiring as needed. /li /ul h3Asset Inventory Management /h3 ul liSupport hardware/software asset management and spare stock control. /li liAssist in PC replacement programs and emergency hardware exchanges. /li liIdentify, prepare, and coordinate disposal of obsolete IT hardware. /li liOrganize repairs with authorized service partners and manage procurement of IT equipment and services. /li /ul h3Governance Compliance /h3 ul liEnsure strict compliance with corporate security, data retention, and confidentiality policies. /li liMaintain thorough documentation, clear communication, and high customer satisfaction across all IT support activities. /li liCollaborate with global IT teams and adhere to End User Services designs and global standards. /li /ul h3Planning Project Support /h3 ul liContribute to planning and execution of the annual IT operating plan and budget. /li liMake informed recommendations on IT equipment needs based on evolving business requirements. /li liAssist in the infrastructure planning and coordination for new and existing office locations. /li liParticipate in global IT initiatives, supporting service improvement and new technology rollouts. /li /ul h3What will make you successful? /h3 h3Education Experience /h3 ul liBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) /li liMinimum 1–3 years of experience in IT support or similar technical roles /li liExperience with IT Service Management tools (e.g., ServiceNow, LogMeIn, or equivalent) /li liHands‑on experience with desktop OS deployment, MDM solutions, and software distribution tools (e.g., Autopilot, SCCM, Landesk) /li /ul h3Technical Skills /h3 ul liStrong proficiency in Microsoft Windows client and server operating systems /li liGood knowledge of network infrastructure principles, protocols, and basic troubleshooting /li liSkilled in installation, configuration, and maintenance of IT hardware and software /li liAdvanced user of Microsoft Office applications, particularly Excel, Word, and PowerPoint /li liFamiliarity with Active Directory, user account management, and IT security best practices /li liCertifications such as Microsoft, Cisco, or ITIL (preferred but not mandatory) /li /ul h3Soft Skills /h3 ul liExcellent verbal and written communication skills /li liStrong customer service orientation with empathy, courtesy, and responsiveness /li liEffective problem‑solving skills with adaptability, analytical thinking, and persistence /li liStrong time management with the ability to prioritize tasks and multitask effectively /li liHigh attention to detail with a focus on accuracy and thoroughness /li /ul h3Other Requirements /h3 ul liProficiency in English (spoken and written) /li liValid driver’s license /li liWillingness to travel or provide on‑site support when required /li /ul pIf bYOU /b are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment! /p pThe successful candidate will embrace Vertiv’s Core Principles Behaviors to help execute our Strategic Priorities. /p h3OUR CORE PRINCIPALS /h3 pSafety. Integrity. Respect. Teamwork. Diversity Inclusion. /p h3OUR STRATEGIC PRIORITIES /h3 ul liCustomer Focus /li liOperational Excellence /li liHigh‑Performance Culture /li liInnovation /li liFinancial Strength /li /ul h3OUR BEHAVIORS /h3 ul liOwn It /li liAct With Urgency /li liFoster a Customer‑First Mindset /li liThink Big and Execute /liliLead by Example /li liDrive Continuous Improvement /li liLearn and Seek Out Development /li /ul h3Work Authorization /h3 pNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. /p h3Equal Opportunity Employer /h3 pWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. /p h3Job Details /h3 ul liSeniority level: Entry level /li liEmployment type: Full‑time /li liJob function: Information Technology /li liIndustries: Appliances, Electrical, and Electronics Manufacturing /li /ul pReferrals increase your chances of interviewing at Vertiv by 2x. /p pGet notified about new Information Technology Specialist jobs in bPiove di Sacco, Veneto, Italy /b. /p /p #J-18808-Ljbffr