PCasa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a FB Manager. /ppReporting to the General Manager, the FB Manager will be in charge of both FB and Culinary departments. /ppThis position supports the smooth running of daily FB operations across the restaurant, room service, events, and culinary teams. It combines hands-on involvement with team coordination, guest experience, and operational standards. /ppWe’re looking for someone collaborative, with a strong sense of responsibility and a drive to make a meaningful impact through their work. /ppstrongAbout us /strong /ppLocated near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. /ppFavored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo /ppHere, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. /ppstrongWhat you’ll do /strong /pul liManage daily operations of the all-day-dining restaurant, room service, events and culinary teams. /li liMonitoring guest satisfaction and train associates to deliver a high-quality experience to our guests. /li liOversee all aspects of team management, including recruitment, training, performance management. /li liEnsure application and compliance with company standards and procedures. /li liEnsure application and compliance all applicable food and beverage laws and regulations. /li liAssist in tracking FB costs and revenues and support the team in meeting financial goals. /li /ulpstrongCORE WORK ACTIVITIES /strong /ppstrongLeading Food and Beverage Team /strong /pul liOversees all culinary, restaurant, beverage and room service operations. /li liSupervises and manages employees. /li liUtilizes interpersonal and communication skills to lead, influence, and encourage others. /li liDemonstrates honesty/integrity and leads by example. /li liCreates and nurtures an environment that emphasizes motivation, empowerment, teamwork /li liProvides excellent customer service to all employees. /li liResponds quickly and proactively to employee#39;s concerns. /li liProvides a learning atmosphere with a focus on continuous improvement. /li liProvides proactive coaching and counseling to team members. /li liEncourages and builds mutual trust, respect, and cooperation among team members. /li liMonitors and maintains the productivity level of employees. /li liDevelops specific goals and plans to prioritize, organize, and accomplish work. /li liProvides the leadership, vision and direction to bring together and prioritize the departmental goals /li liSets clear expectations with the employees and team leaders and recognize success /li /ul pstrongEnsuring Exceptional Customer Service /strong /pul liUnderstands the brand#39;s service culture and implement brand and company standards accordingly. /li liMonitor and action on guest satisfaction surveys and reviews ensuring quality goals are met. /li liDrives alignment of all employees, team leaders and managers to the brand#39;s service culture. /li liTakes ownership of a guest complaint/problem until it is resolved. /li liEnsure services are above and beyond for customer satisfaction and retention. /li liImproves service by communicating and assisting individuals to understand guest needs, providing guidance, training, feedback, and individual coaching when needed. /li liServes as a role model to demonstrate appropriate behaviors. /li liManages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. /li /ul pstrongAccounting and Purchasing /strong /pul liEnsure accurate tracking and reconciliation of FB costs by overseeing inventory management, daily revenue reports, and cost control measures in alignment with hotel accounting standards. /li liSupport procurement processes for food, beverages, and supplies, including vendor selection, purchase order approvals, ensuring compliance to company standards and cost-efficiency. /li liCollaborate with Finance and Purchasing departments to maintain budget compliance, monitor expenditure trends, and support monthly financial reporting and forecasting for the FB division. /li /ul pstrongManaging and Conducting Human Resource Activities /strong /pul liProvides guidance and direction to subordinates by conducting performance reviews in a timely manner. /li liPromotes both Guarantee of Fair Treatment and Open Door policies. /li liIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. /li liDeliver discipline, brand and company trainings and ensure compliance with company mandatory trainings. /li liOversees and coordinates the recruitment process to ensure timely and effective staffing across all departments based on operational needs and workforce planning. /li liCoordinate requests and scheduling of casual staff /li /ul pstrongAdditional Responsibilities /strong /pul liEnsure associates stays informed and updated on department and hotel information, events, performance etc. /li liDrives effective departmental and hotel level communication /li liEnsure cooperation across departments /li liAct as a Brand Ambassador inspiring associates to live our culture /li liParticipate to companywide activities and ensure departments’ involvement /li /ul pstrongWhat you’ll need: /strong /pul liExperience managing daily FB operations in upscale or luxury hospitality. /li liAbility to lead and support teams across restaurant, room service, and events. /li liProven ability to motivate, coach, and engage teams to deliver high performance and service excellence. /li liStrong understanding of inventory, cost control, and basic budgeting. /li liExperience in purchasing and supplier coordination. /li liStrong guest service orientation with attention to detail. /li liComfortable working cross-functionally and supporting departmental goals. /li /ul pstrongLanguages skills /strong /ppMust be fluent in Italian and English languages. /ppstrongWhat we offer: /strong /pul liBecome part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. /li liWorld class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. /li liDiscounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. /li liDiscounts for your friends and family. /li li5euros breakfast when staying at any of our European hotels. /li liPerformance and Recognition programs. /li liWellness and sustainability initiatives. /li /ulpstrongExplore our very big world /strong /ppAs a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. /ppstrongYou’re welcomed here /strong /ppOur highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. /p piMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. /i /p pThe Luxury Collection Hotels Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe#39;s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. /p br /From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination#39;s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you.