About the RoleWe are looking for a National Service B2B Account to manage and optimise the end‐to‐end aftersales service relationship with key B2B and fleet customers in the automotive sector. In this role, you will act as a strategic and operational point of reference for customers, ensuring high service performance and customer satisfaction by coordinating activities between the Call Center, internal central functions, and external stakeholders. This is a permanent contract. The position combines account management, service process consulting, and performance analysis, with the objective of continuously improving service quality, efficiency and customer experience.ResponsibilitiesAct as the main point of contact for B2B customers on all aftersales service topics.Develop and maintain strong, trust‐based relationships with key customer stakeholders (fleet, leasing, rental companies).Ensure clear, timely and professional communication, aligned with customer needs and service expectations.Serve as the operational interface between customers, the Call Center and internal teams to manage and resolve service‐related issues.Work closely with Parts, Technical Assistance, Brand Organisations and Customer Care (Care 4 Fleet) to ensure fast, accurate and consistent solutions.Monitor open cases, proactively escalates when needed and ensures alignment across all involved functions.Analyse end‐to‐end aftersales service processes for B2B customers and identify improvement opportunities.Provide consultative support to optimise workflows, improve efficiency and enhance service performance.Support customers in the adoption and effective use of digital tools, including the mobile service platform.Prepare and analyse KPIs, dashboards and regular performance reports related to service quality and compliance.Present insights and results during customer review meetings, service performance sessions and workshops.Propose improvement actions and follow up on implementation and results.Contribute to the continuous improvement of internal aftersales processes and service models.Share customer feedback and market insights to support service, product and process development.QualificationsBachelor's degree in Business Administration, Automotive Engineering or related fields.3–5+ years of experience in B2B Account Management, Key Account or Aftersales roles, preferably in the automotive sector.Experience working with fleet, leasing, rental or mobility service providers is a strong advantage.Good understanding of pricing strategies and aftersales profitability models.Comfortable working with CRM systems, reporting tools and performance dashboards.Strong communication, negotiation and relationship‐building skills.Solid understanding of automotive parts, maintenance operations and service processes.Ability to manage complex accounts and multiple stakeholders simultaneously.Customer‐centric mindset, with a strong focus on partnership and value creation.Analytical, business‐oriented and financially aware.Proactive, well‐organised and able to work autonomously.Comfortable operating in cross‐functional and international environments.We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.#J-18808-Ljbffr