Req ID:489617
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 84 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Job Title: Fleet Support Center Engineer
Purpose of the Job:
1. Provide real-time technical support to train drivers and operations teams in case of faults during service of locomotives
2. Monitor locomotives systems remotely and respond promptly to operational anomalies
3. Coordinate with traffic control and fleet management to manage locomoties availability and service recovery
4. Provide clear and accurate instructions or guidance based on established protocols and procedures
5. Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions
6. Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations
7. Analyze incidents and support post-event investigations to determine technical causes
8. Collaborate with maintenance teams and contractors to support repairs and maintenance work
9. Participate in root cause analysis and contribute to continuous improvement initiatives
10. Conduct field inspections special checks and assessments of rolling stock (locomotives)
11. Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.
Responsabilities :
12. Participates in critical task-force dedicated to troubleshooting when needed
13. Defines standard rules to analyse train diagnostic data
14. Defines standard sheet for troubleshooting during operational outage
15. Design diagnostic algorithms in collaboration with engineering team
16. Supports data analysts
Organisational Reporting:
17. Hierarchical Reporting: Fleet support center manager
Network & Links: Internal :
18. Fleet managers
19. Depot managers
20. Project engineering managers/Train system engineers
21. Control room data analyst
22. Maintenance Team leaders
Educational Requirements:
23. Degree in Engineering (preferably, Mechanical, or Electrical Engineering) or proven experience in railway maintenance and operation
Technical Knowledge / Experience
24. Experience in Train Monitoring System development or validation or commissioning
25. Experience at system level in Railway industries or big industrial plant (Power, naval...)
26. Good knowledge of business analytics tool such as Tableau, powerBI...
Behavioural Skills / Competencies
27. Strong analytical skills, with attention to detail
28. Excellent problem-solving abilities and capacity to work under pressure
29. Experience in customer service or technical support, preferably in a transportation or railway environment.
30. Excellent communication and interpersonal skills to work effectively with various stakeholders
31. Familiarity with industry standards and safety regulations in railway operations
32. Data driven (makes objective decisions based on data/ facts and speaks with data)
Job Location / Mobility Requirements
33. The job will be based in Vado Ligure
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Segment: Transportation, Technical Support, Operations, Technology