Field Service Engineer
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Handles the technical service at the premises of the final customer; Service, maintenance, repair, testing and calibration of complex equipment with minimum supervision; Report issues of the final customer; Support requests from customers or partners.
Responsibilities
* Performs service at customer premises based on instructions from Service Planner and records results using the work report and FUSION enterprise system.
* Through the switchboard, receives phone calls for service requests, identifies and associates the reference machine to the customer/partner using FUSION and opens the resulting ticket.
* Domestic and international travel.
Qualifications
* Five years Industrial Technical diploma with Mechanical/Electrical emphasis.
* Training courses on handling service over the phone/remotely.
Technical Skills
* Hands‑on experience troubleshooting and repairing machinery.
* Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides.
* Work with suppliers to resolve technical issues at customer sites.
* Practiced technical competences (electrical and mechanical) on equipment produced and installed.
* Practiced validation competences with reporting according to legislation on equipment produced and installed.
* MS Office Suite and FUSION company enterprise system.
Relational Skills
* Excellent listening, communication, and problem‑solving skills with a rigorous logic and precise method.
* Customer‑focused: dedicated to satisfying customer expectations and improving product/service.
* Follow customer’s plant and safety regulations while at their facility.
Language Skills
* Good/great knowledge of English, both written and spoken.
Experience
* From 2 to 5 years of experience as a travelling technician or with remote technical service.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Industrial Machinery Manufacturing
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