Customer Support Expert
We are seeking a skilled Customer Support Expert to join our team. As a key member of our support organization, you will provide exceptional assistance to our customers, ensuring timely and accurate resolutions to their inquiries and technical issues.
This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure. You will be part of a fast-paced, customer-centric environment and will have the opportunity to develop your skills and expertise in a dynamic setting.
About the Role
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing your knowledge and established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in our service management systems adhering to quality compliance standards.
Requirements
* University Degree in Biomedical, Telecommunications or IT Engineering
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Strong IT skills in informatics and automation
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent in English.
* Ability to travel 15% for overnight stays within the territory or locations.
* Participation in a 24/7 rotating shift schedule to ensure continuous support.
Benefits
We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values collaboration and innovation.
Working Conditions
This role is based onsite at our office.