Documentation Specialist
Date posted: 12/21 | Location: Cernusco sul Naviglio, Italy; Marano di Napoli, Italy; Milan, Italy; Rome, Italy | Company: Worldline
Our daily task in the Data Management team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, expand interfaces, and maintain our data management systems. We are a collegial, helpful team with a positive "error culture" looking for an open-minded person to join us. We place great trust and freedom in our employees and expect them to inspire our customers with passion.
Core Responsibilities:
1. Document Design and Layout: Developing and managing templates for automated document production using Doc1 or similar tools.
2. Quality Assurance and Document Maintenance: Ensuring accuracy, consistency, and adherence to compliance and branding guidelines.
3. Data Handling and Integration: Using data from various sources to create personalized, customer-centric document communications.
4. Testing: Generating customer/data-specific testing files and performing end-to-end testing.
5. Incident Handling: Resolving reported incidents and urgent tasks effectively.
6. Workflow Automation: Implementing and maintaining automated workflows for document creation and distribution.
7. Collaboration and Communication: Working with cross-functional teams to understand requirements and deliver solutions.
Qualifications:
* Experience with Doc1 / Engage1 or similar document automation tools.
* Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming skills are a plus.
* Understanding of data integration and basic data manipulation techniques.
* Strong analytical and problem-solving skills.
* High attention to detail and accuracy.
* Willingness to learn new technologies and adapt.
* Effective communication skills in English (B2/C1 level) and willingness to learn German.
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