Ph3Position Snapshot /h3 ul liFixed-term contract (1 year) /li liNestlé welcomes people with disabilities /li liMaster’s degree in Economics, Business Administration, Management Engineering or related fields /li liAt least 1 year of experience in Operations, Credit, or Customer Service / Demand Planning functions /li liFluent in both Italian and English /li /ul h3Position Summary /h3 pThe Customer Solution Analyst (CSA) supports customer service activities, ordermanagementand reporting, contributing to the Order to Cash process and customer supply chain operations. The role provides end‑to‑end customer support throughout the order management process for Nestlé products, including Vendor Managed Inventory (VMI) activities. /p h3A Day in the Life of a Customer Solution Analyst /h3 h3Order Management: /h3 ul liMonitor customer stock levels and consumption /li liSupport VMI replenishment planning /li liCreate,checkand release sales orders in SAP /li /ul h3Operational Coordinationand Customer Support: /h3 ul liDaily interface with Supply Chain,Salesand Customers /li liManage demand changes,exceptionsand order flow issues /li liManage customer requests and route issues appropriately /li liTake corrective actions to protect service level /li liSupport reporting and performance monitoring activities /li /ul h3What will make you successful? /h3 pTo be successful in this role, you should bring the following skills and experience: /p ul liStrong multitasking skills and a proactive, problem-solving mindset /li liGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /li liStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /li liHigh level of initiative, proactivity, and adaptability /li /ul /p #J-18808-Ljbffr