PGo and check the strongNestlé Youth Entrepreneurship Platform: /strong /ppstrongPosition Snapshot /strong /pullistrongMaternity cover contract (9/12 months) /strong /liliNestlé welcomes people with disabilities /lili1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliFluent in both Italian and English /li /ulpstrongPosition Summary /strong /ppThe strongCustomer Solution Analyst (CSA) /strong will support the strongNestlé Health Science /strongbusiness by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer com plaints within the Customer Service Department.brThis position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. /ppstrongA Day in the Life of a Customer Solution Analyst /strong /ppOrder Management : /pulliDemand capture (Manual creation, Edi process, Cloud platform) /liliUnderstand system alerts indicating order, delivery or billing/credit control issues surrounding the order /liliTake corrective actions to resolve issues impacting order flow /li /ulpClaims and Deductions Management: /pulliManage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries /liliDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) /liliGenerate and manage reports on orders, claims, and deductions /li /ulpCollect customer requests and direct them to the appropriate department /ppstrongWhat will make you successful? /strong /ppTo be successful in this role, you should bring the following skills and experience: /pulli1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliStrong multitasking skills and a proactive, problem-solving mindset /liliGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /liliStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /liliHigh level of initiative, proactivity, and adaptability /li /ulpstrongWho we are, What we Believe in /strong /ppWe are Nestlé. We are thestrongemGood food, Good life /em /strongcompany. /ppemGood food, Good life /emis our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call themstrongemGood People /em /strong. /ppAt Nestlé, we believe thatstrongrecognition, inclusion and valorization of diversity /strongcan make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guaranteestrongequal opportunities /strongfor everyone and at all organizational levels. We believestrongdiversity is a winning factor /strongand we always encourage our people to share ideas and collaborate. /ppHere at Nestlé you will also be able to be part of thestrongEmotional Communities /strong, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.strongLGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism /strongare just some of the communities that you can be part of. /ppstrongDiversity is a fact, inclusion is a choice and we have chosen to be inclusive. /strong /ppGo and check the strongNestlé Youth Entrepreneurship Platform: /strong /ppstrongPosition Snapshot /strong /pullistrongMaternity cover contract (9/12 months) /strong /liliNestlé welcomes people with disabilities /lili1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliFluent in both Italian and English /li /ulpstrongPosition Summary /strong /ppThe strongCustomer Solution Analyst (CSA) /strong will support the strongNestlé Health Science /strongbusiness by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer com plaints within the Customer Service Department.brThis position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. /ppstrongA Day in the Life of a Customer Solution Analyst /strong /ppOrder Management : /pulliDemand capture (Manual creation, Edi process, Cloud platform) /liliUnderstand system alerts indicating order, delivery or billing/credit control issues surrounding the order /liliTake corrective actions to resolve issues impacting order flow /li /ulpClaims and Deductions Management: /pulliManage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries /liliDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) /liliGenerate and manage reports on orders, claims, and deductions /li /ulpCollect customer requests and direct them to the appropriate department /ppstrongWhat will make you successful? /strong /ppTo be successful in this role, you should bring the following skills and experience: /pulli1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /liliStrong multitasking skills and a proactive, problem-solving mindset /liliGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /liliStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /liliHigh level of initiative, proactivity, and adaptability /li /ulpstrongWho we are, What we Believe in /strong /ppWe are Nestlé. We are thestrongemGood food, Good life /em /strongcompany. /ppemGood food, Good life /emis our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call themstrongemGood People /em /strong. /ppAt Nestlé, we believe thatstrongrecognition, inclusion and valorization of diversity /strongcan make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guaranteestrongequal opportunities /strongfor everyone and at all organizational levels. We believestrongdiversity is a winning factor /strongand we always encourage our people to share ideas and collaborate. /ppHere at Nestlé you will also be able to be part of thestrongEmotional Communities /strong, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.strongLGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism /strongare just some of the communities that you can be part of. /ppstrongDiversity is a fact, inclusion is a choice and we have chosen to be inclusive. /strong /p #J-18808-Ljbffr