Pb WHO WE ARE /b /p p Founded in November 2018 by Matteo and Vittoria, two friends united by the dream of "nourishing the world with positivity and well-being", b Poke House /b is now a global leader in the fast-casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States). /pp Today we have over b120 stores /b and an b international team of more than 1,000 people /b, with the goal of offering our customers a positive, healthy experience with strong Californian vibes. /p pb OUR VALUES /b /pullib Positivity /b – We face every challenge with enthusiasm and celebrate every achievement. /lilib Be honest, stay humble /b – We welcome feedback as an opportunity for growth. /lilib Think big /b – We dream big and constantly experiment with new ideas. /lilib Work hard with passion /b – Our success comes from the passion we put into our daily work. /lilib Together we win /b – We are a team: only together we can achieve our goals. /li /ul p To support the company's continuous growth, we are looking for a resource to join the Retail team as a b Field Training Standard Specialist /b. This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity. /p pb MAIN RESPONSIBILITIES /b /p pb1. Definition and monitoring of brand standards /b /pulli Creation and implementation of guidelines related to: /lili Look Feel of the stores (interior and exterior) /lili Functional signage for the customer experience /lili Company uniform (consistency with visual identity and hygiene regulations) /lili SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house /lili Conducting regular audits in stores to verify: /lili Cleanliness and order /lili Product quality /lili Customer journey /lili Compliance with look feel and uniform guidelines /lili Developing corrective action plans with Area Managers and Store Managers /li /ul pb2. Optimization of operational processes /b /pulli Identifying opportunities to improve operational efficiency while respecting standards /lili Collaborating with store teams to implement practical and consistent solutions /lili Monitoring HACCP and Food Safety software, resolving any issues /li /ul pb3. Training and staff development /b /pulli Organizing and conducting training sessions on standards and operating procedures /lili Collecting feedback through post-training surveys /lili Drafting reports on the costs of the sessions /lili Collaborating with Store Managers and Area Managers to identify training improvement opportunities /li /ul pb4. Monitoring store performance /b /pulli Analyzing KPIs and metrics including: customer reviews (GMB); food delivery performance indicators; mystery shopper rating and NPS. /lili Supporting Area Managers in managing: orders and waste monitoring. /li /ul pb5. Marketing and communication support /b /pulli Supervising the release and correct display of marketing/communication materials in stores /lili Collaborating with the marketing team to ensure the operational effectiveness of projects /li /ul pb6. Special projects and innovation /b /pulli Participating in research and innovation activities to improve the customer experience /lili Collaborating with the e-learning team for the implementation of the training platform /lili Organizing and managing menu reviews with the Product team and the Brand Standard Manager /li /ul pb REQUIREMENTS /b /pulli Experience in the fast-casual/fast-food sector or in managing brand standards and customer experience /lili Ability to operate in dynamic and high-intensity operating environments /lili Strong leadership and communication skills /lili Attention to detail and ability to manage complex projects /lili Excellent ability to work independently and in a team /lili Proficiency in English and French (written and spoken) /lili Availability for frequent travel /li /ul pb WHAT WE OFFER /b /pulli Compensation and classification commensurate with experience /lili Joining a high-performance team with a global presence /lili Real opportunities for growth in a successful international company /lili Discounts and benefits dedicated to Poke House employees /li /ul pem The announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE). /em /p