Manitowoc, an international leader in providing premium lifting solutions with Potain and Grove brands, is looking for a Sales Administrator based in our offices in Lainate (MI). The role involves assisting the sales Director and Sales Area Manager for the mobile product line in processing and administrative follow-up of mobile crane orders.
Main Responsibilities in the Role
1. Reviewing new orders: coordinating shipping procurement and logistics, managing IPC and analyzing costs, overseeing SOC management if applicable.
2. Processing new orders: data entry, inputting correct specifications and customer data into systems (SAP, Baan), liaising with factories and other head office departments.
3. Order follow-up and execution: communicating with Operations & Planning regarding delivery schedules, coordinating with Finance on payment methods, providing feedback and information to customers/dealers, invoicing, and maintaining data in COB. Managing road homologation and registration.
4. Communication: maintaining close contact with sales managers and directors to escalate issues and provide information about deliveries, financing, and contractual compliance.
5. General assistance: consolidating and recording sales forecast data provided by sales managers and validated by sales directors; coordinating with service teams.
To be Successful in this Role
* Fluent in English
* Proficient in Excel for reporting
* Ability to work in a complex, cross-organizational, and multicultural environment
* Knowledge of SAP
* Good communication skills and team-oriented attitude
* Customer focus
* Problem-solving skills
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