CRM Specialist / Software Developer – Microsoft Dynamics 365, Vicenza Vicenza, Italy Location: Marano Vicentino Working hours: Flexible (8:00-17:00 / 8:30–17:30) – 1-hour lunch break Smartworking: 1 day a week after initial training Cafeteria: Available on-site We are seeking a technology enthusiast with a focus on innovation to support the transition and implementation of Microsoft Dynamics 365 CRM within our group. The candidate will join a young, cohesive, and dynamic team, playing a key role in digital transformation of our business systems. Implement and configure Microsoft Dynamics 365, customizing it to meet business needs Conduct software analysis, data migration from the current internally developed CRM system Perform testing, debugging, update, and maintain technical documentation Coordinate with the headquarters and group subsidiaries (weekly and monthly meetings) Second-level technical support : diagnose and resolve issues, manage support tickets Manage IT projects related to business applications (e.g., ERP JGalileo – user support, no development) Develop and implement Qlik Sense for data analysis and visualization (data analytics, dashboards, reports) Future plans include training internal users on the new CRM system Minimum 1.5 years of experience in the IT field Essential knowledge of Microsoft Dynamics 365 Cross-disciplinary software skills: analysis, development (languages to be defined), support Good command of English (level B2) for international coordination Diploma in computer science or related field Excellent communication skills, flexibility, adaptability to evolving environments Teamwork attitude and autonomous priority management Opportunity to join a solid and structured organization undergoing digital evolution Professional growth prospects with increasing responsibilities Initial CRM training provided by the technical partner; thereafter, you will become a reference point internally Stimulating environment and collaborative team Option to use the company cafeteria or partner restaurant J-18808-Ljbffr