Social network you want to login/join with:Customer Solution Engineer, Marine, Triestecol-narrow-leftClient:KONELocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:0cce59afd2c9Job Views:2Posted:26.04.2025Expiry Date:10.06.2025col-wideJob Description:KONE Spa, at the Monfalcone shipyard, is looking for a CSE Engineer, Marine who is accountable for overall solution for the customer, including integrations, solutions, services and products. He/she takes responsibility to define the specifications, and engineering lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.She/he works at the customer interface, is an expert on solution selling and participates in customer meetings when needed.She/he has deep understanding of new and existing KONE solutions and services (e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, cruise, ferry and cargo ships.She/he takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.Responsibilities and key activitiesCollaboration with sales :Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation casesEnsures clarity on the solution’s scope, including KONE and possible third-party offeringsParticipates in customer meetings and answers customers’ technical questions when neededSelects the correct product platform on which to make the offeringProposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.Solution planning – Costing:Involves engineering, installation, maintenance and project management to understand both the materials and the service cost of the solutionSolution planning – Specs:Creates product specifications for local materialsAccountable for the technical content of the order to delivery phaseAccountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)Solution planning – Availability and lead timesCoordinates engineering schedules between Supply line and customerEnsures that the proposed solution can be installedEnsures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method casesSolution planning – MaintainabilityEnsures that the proposed solution fulfils the customer’s product lifecycle needsSolution planning – ComplianceEnsures that the proposed solution fulfils codes, regulations and safety requirementsEnsures alignment with environmental regulationsEnsures that the planned solution complies with KONE engineering policyKey tasks in the KONE Sales processProvides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)Executes activities for a holistic solution planKey tasks in the KONE Delivery processAccountable for layout coordinationAnalyses change requirements, and makes proposals for the new solution planProvides solution-related information to Sales, Project Managers, Installation Supervisors and Maintenance SupervisorsGeneral responsibilitiesParticipates in product release information-sharing sessionsOffers input to the product offering management about customisation, standardisation and interface requirements for the portfolioContribution to the Customer Solutions Engineering virtual and local networkContribute to and utilise the Customer Solutions Engineering case libraryIs the primary front line technical contact person for the Supply Line Tendering EngineersSkills and EducationalBachelor/Master’s Degree in Engineering or similarMinimum 3-5 years of relevant engineering experience in the Marine businessFluent in English and Italian languageHolistic understanding of different Marine solution types and customer segmentsTechnical understanding of offerings in Marine environmentGood solution and value-selling skillsExcellent skills in understanding and translating customer needs into KONE technical specificationsUnderstanding of Marine installation processesGood knowledge of KONE Marine solution-related codes and standardsGood engineering tool skills e.g. CADBasic knowledge of competitors’ technical solutionsGood understanding of all the required elements for solution total costingGood virtual communication/collaboration skills
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