What You'll Do
* Validate customer and company profiles: Conduct thorough manual validations (15‑20 per day) to determine account eligibility – analysing structures, beneficial owners, and business models.
* Review complex KYC/KYB documentation: Verify passports, IDs, company registration documents, and financial statements across the customer lifecycle.
* Draft detailed analytical reports: Write comprehensive, structured justifications for each acceptance or rejection decision – Bank of Italy guidelines applied meticulously.
* Support the frontline team: Provide direct operational guidance to our level‑one team on complex cases they cannot resolve.
* Maintain operational cadence: Process accounts efficiently to clear the backlog while upholding quality standards – speed and rigor, not one at the expense of the other.
What We're Looking For
* Operational experience in KYC/compliance: 1‑2 years in customer care, KYC/KYB, or compliance – ideally in fintech or a fast‑paced environment.
* Compliance mindset: Strong attention to detail and comfort reviewing complex legal and financial documentation, following regulatory guidelines to the letter.
* Analytical writing: Produce detailed, structured analyses to justify decisions. Clear reasoning on paper is as important as the decision itself.
* Languages: Fluent written and spoken Italian; excellent English is required.
* Customer awareness: Understand that every validation impacts a real person waiting to open an account, balancing compliance rigor with respect for the customer journey.
What We Can Offer You
* A high‑impact role in a scaling market: Italy is growing fast at Qonto, and your work directly impacts compliance rate and customer satisfaction.
* Real compliance depth: Apply Bank of Italy guidelines daily, review complex corporate structures, and build expertise in KYC/KYB over time.
* A close‑knit team at a pivotal moment: Join the Italian onboarding team as it rebuilds and scales, with room to evolve toward process improvements after the backlog is cleared.
* Direct access to decision‑makers: Work closely with key stakeholders and see how your operational work feeds into Qonto’s Italian market strategy.
Your Future Manager
Alessandro Pesapane, Team Lead KYC‑B Operations Italy. He joined Qonto in 2026 after progressing from KYC/KYB Operations Manager to Expert. Prior to Qonto he spent over three years at Comdata France, evolving from Customer Care Agent to Quality & Training Manager. Alessandro holds a degree from Università degli Studi di Cagliari and brings a background in press communication, education, and customer care.
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