We are looking for an IT professional to provide onsite support services as a backfill to our desktop support engineer.
This means the technician will be required to cover and perform support activities when the main Tech is on leave or not available.
Responsibilities include (but are not limited to):
* Providing deskside and end-user support onsite.
* Handling laptops, desktops, peripherals, printers, smartphones, tablets, and SIM cards.
* Performing IMACD activities (Install, Move, Add, Change, Delete).
* Troubleshooting hardware and software issues directly at the site.
* Ensuring business continuity of IT support during the absence of the main engineer.
Requirements:
* Previous experience in Desktop Support / Onsite IT Support.
* Good knowledge of Windows environments and Microsoft 365 tools.
* Ability to diagnose and resolve hardware and peripheral issues.
* Good communication skills in English and Italian (spoken and written).
* Customer-oriented attitude and flexibility.
Principali responsabilità (non esaustive):
* Fornire supporto diretto agli utenti (deskside / end user support).
* Gestire laptop, desktop, periferiche, stampanti, smartphone, tablet e SIM card.
* Svolgere attività IMACD (Installazione, Spostamento, Aggiunta, Modifica, Rimozione).
* Risolvere problematiche hardware e software direttamente presso il sito.
* Garantire la continuità del supporto IT durante l’assenza del tecnico principale.
Requisiti:
* Esperienza pregressa nel ruolo di Desktop Support / Onsite IT Support.
* Buona conoscenza di ambienti Windows e strumenti Microsoft 365.
* Capacità di diagnosi e risoluzione di problemi hardware e periferiche.
* Buona conoscenza delle lingue inglese e italiana (orale e scritta).
* Orientamento al cliente e flessibilità operativa.
Job Details:
* Type: Contract
* Contract length: 12 months
* Pay: Up to €160.00 per day
Experience:
* Desktop support: 1 year (required)
Language:
* English (required)
* Italian (required)
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