Responsibility:1. Technical Support and Problem-Solving- Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.G., operation, result analysis, compatibility, etc.).- Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.2. Product Promotion and Customer Engagement- Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio.- Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.3. Sales Support and Market Expansion- Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.- Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.4. Customer Training and Capability Development- Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.- Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.5. Technical Documentation and Information Management- Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.- Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.Requirements：Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred; Minimum 5yearsexperience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred; Able to use English as working language; Good communication skills and hard working.