To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.
Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.
A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past. As a sales associate for Kenzo outlet Serravalle, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Key Responsibilities
* Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
* Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
* Introduce additional complementary products targeted to your client and share product knowledge.
* Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
* Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
* Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image.
* Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager.
* Actively drive your product knowledge by keeping up to date with fashion trends, participating in in-store training, updating yourself on all product lines and searching out relevant information on products.
* Support the control and management of stock.
* A business contributor
o Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans.
o Communicate high quality feedbacks to Managers (in Store).
o Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.).
* A client developer
o Master the selling ceremony (from welcoming to after sales services) to all Clients.
o Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling.
o Build customer loyalty and engagement by developing long‑term relationships (date collection, thank you cards, invitations, etc.).
o Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.).
* A buddy and team player
o Demonstrate team spirit and help others improve their skills (especially towards new joiners).
o Demonstrate autonomy and commitment to guarantee a business continuity at any time.
* A brand promoter (Clients)
o Embod Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning).
o Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.).
o Develop a deep fashion culture and awareness (products, fashion trends and competitors).
* Know-how-to-be
o Respect uniform and grooming guidelines at any times.
o Able to adapt one’s communication to each client profile.
o Demonstrate a perfect know how‑to‑be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).
Qualifications
* English mandatory.
* Ability to communicate in Arabic is a plus.
* Part time: 24 hours/week.
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