Role Purpose
* Act as the owner of commercial customer contract delivery, accountable for delivery on time and on cost, meeting contractual obligations and ensuring customer satisfaction.
* Serve as the main customer interface throughout the mission lifecycle (customization, build, launch, and operations).
* Lead program reporting to the Service Manager, BU leadership, and customers, ensuring transparency and alignment.
* Coordinate the end-to-end execution of spacecraft missions, integrating technical, commercial, and operational dimensions.
Key Responsibilities
* Plan and manage missions end-to-end, from design and customization to launch and in-orbit operations.
* Ensure adherence to cost, schedule, and performance baselines defined in customer contracts.
* Integrate spacecraft build, payload customization, ground systems, launch providers, and operations into a cohesive mission plan.
* Act as the primary point of contact for customers on mission execution.
* Provide regular updates and formal reports to customers, ensuring transparency on progress, risks, and performance.
* Monitor contract deliverables, milestones, and acceptance processes.
* Manage internal and external resources (engineering, suppliers, subcontractors) to deliver on mission requirements.
* Develop and maintain mission budgets, schedules, and resource allocation plans.
* Identify mission risks (technical, schedule, financial, regulatory) and implement mitigation strategies.
* Ensure compliance with space industry standards, licensing, and regulatory requirements.
* Deliver accurate and timely program reports to the Service Manager, BU leadership, and customers.
* Conduct mission reviews, lessons-learned sessions, and provide recommendations for improvement.
* Maintain full documentation of mission execution, including risk logs, financial tracking, and customer correspondence.
Required Skills & Experience
* Degree in Aerospace Engineering, Systems Engineering, or related field.
* Minimum 3 years of experience in mission management.
* Familiarity with space industry standards (ECSS, NASA, ESA, ISO) and regulatory compliance.
* Proven track record delivering complex missions or aerospace programs under customer contracts.
* Experience working with multiple stakeholders/customers in a single mission/program.
* Strong expertise in program/project management within aerospace or space missions.
* Ability to manage cost, schedule, and resources effectively.
* Proven capability to interface directly with customers and manage their expectations.
* Solid understanding of commercial contract delivery in a technical/regulated industry.
* Working knowledge of spacecraft lifecycle (customization, build, launch, operations).
* Strong skills in risk management, reporting, and cross-functional coordination.
* Excellent communication, negotiation, and stakeholder management skills.
Performance Indicators
* Missions delivered on time, within budget, and meeting scope.
* Customer contractual obligations achieved without penalties.
* Number of mission objectives successfully achieved.
* Customer satisfaction scores (post-mission feedback).
* % of mission risks identified and successfully mitigated.
* Timeliness and quality of program reporting to Service Manager and BU leadership.
* Quality of lessons-learned and process improvement adoption.