P2 days ago Be among the first 25 applicants /ppGet AI-powered advice on this job and more exclusive features. /pppTVS SCS RICO Italia fa parte di una multinazionale specializzata nella fornitura di un'ampia gamma di servizi tecnologici in tutta Europa, tra cui Break Fix, IMAC, Service Desk, Progetti e Rollout, Help Desk, End User Computer e Supporto Deskside. L'azienda si avvale di professionisti esperti che si dedicano alla fornitura di soluzioni IT di livello mondiale. /pbrpTVS SCS è alla ricerca di 9 Tecnici/Sistemisti IT da inserire nel proprio team di Milano. /pbrpAvrai l'opportunità di contribuire ad un ambiente che promuove l'innovazione e la crescita. Questa posizione richiede una profonda conoscenza della tecnologia e della sua applicazione nella risoluzione di problemi aziendali. /pbrpSe stai cercando un ruolo stimolante, che offra interessanti opportunità di crescita professionale, questa potrebbe essere la posizione perfetta per te. /pbrTasksbrpLa descrizione dei compiti viene fornita in lingua inglese per essere meglio aderente alle richieste della posizione lavorativa. /pbrpNel testo che segue i termini Technician o Engineer sono da considerarsi equivalenti a Tecnici/Sistemisti IT. /pbrpstrongDedicated onsite IT Engineers - Level 1 and Level 2 - /strong /pbrpThe Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. /pbrpIdeal candidate should have 1-2 years’ experience for the Level 1 engineer, and 2-3 years for the Level 2 engineer. /pbrpThe Technician will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts. /pbrpThis is a customer facing role. /pbrpstrongMain Responsibilities include: /strong /pbrulbrliCreating and documenting knowledge articles for the KMDB runbook updates. /librliMonitor Service Desk queues and act on the tickets, closing and re-routing as required to 2nd or 3rd level teams. /librliProvides Incident support and resolution via Ticketing Tool. /librliDevice Break Fix, Fault Diagnosis, Repairs, Assistance for warranty repairs. /librliPlacing device Image build on to new devices or rebuilds as required. /librliSupport resolve with image issues e.g. SCCM. /librliSupport fault analysis to customer’s various core OS e.g. MS operating systems; Apple is a great plus. /librliSupporting common of the shelf applications support such as Outlook, MS Office etc. /librliSmart Hands Eyes and Feet as Directed from Third party towers such as Networks, Server, telecoms, AV teams etc. /librliIntermediate level of understanding of Active directory to provide access to groups, files shares. /librliIntermediate level of server and network support knowledge. /librliBasic understanding of DNS, DHCP, TCP/IP. /librliAbility to be able to connect a laptop to a switch console port and initiate a Putty/ Hyper terminal link to allow the network team to work on a no accessible switch. /librliSupport to the Network AP in a normal office environment. Re-configure AP points with Network team instructions. /librliManage local stock and audits. Alerting management when to re-order if a trigger point is reached. /librliEnsuring the Asset Management DB is updated with all changes as Devices pass through their hands. /librli1st line for Mobile telephony issues to look for simple resolutions and support as possible. Vendor coordination where required. /librli1st line for iPad/Mac/Notebook/Tablet issues to look for simple resolutions and support as possible. Vendor coordination where required. /librliPrinter support at 1st level. Check for printer Jams, problems in print queues, replace toner if no local person can do so. Help with printer set up and configurations. Coordinate with manager / vendor when a 2nd / 3rd line is required from OEM and or Contract company supporting. /librliMeeting room scheduled checks; Meeting room support in case of user issues. Spares replacement for simple issues such as phone swap, wireless issues, Cable issues and general usage ability. /librliAV support as smart hands to work with vendors on issues. /librliTo provide infrastructure administration functions. /librliBeing prepared to work out of hours when required and to provide out of hours on-call support cover as required. /librliCategorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. /librliPerforming asset inventory and warehousing activities as needed. /librliWorks with procurement staff to purchase hardware and software. /librliAbility to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. /librliMDM client install, setup. /librliUse of SCCM (or similar tools) for image installations and SW installations. /librliThe technician must be able to communicate both in local language and English, written and verbal. /libr/ulbrpstrongAdditional tasks for Level 2 IT Engineers will also include: /strong /pbrulbrliWorking with VIP. /librliTo communicate clearly technical issues in easy-to-understand terms. /librliResponsability to mentor less experienced technicians onsite or remotely. /librliSome travel between local offices may be required. /librliSupport other technicians as required. /librliFamiliarity with using a ticket management tool e.g. Service Now. /librliGood understanding of DNS, DHCP, TCP/IP. /librliTrouble shooting and resolving local device network connectivity issues, good understanding of usage of network testing tools for cables as Fluke meter (Copper testing), Light Power meter (Fibre) and Visual Light source tool (Fibre). /libr/ulbrRequirementsbrpstrongTechnical Skills for both roles: /strong /pbrulbrliExcellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. /librliStrong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office. /librliAdministration experience of MS Active Directory users groups, policies and management concepts. /librliUnderstanding of IP telephony concepts and technology. /librliAbility to execute basic troubleshooting and IMAC activities on IP Phone as Cisco, desk phones and softphones. /librliUnderstanding of networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. /libr/ulbrpstrongTechnical Skills / Business Skills / Soft Skills for Level 2 /strong /pbrulbrliManagement of the team of L1 resources. /librliAbility to interact with customers so as to ensure that the service is polite, efficient and responsive. /librliA self-starter with ability to work on their own initiative. /librliTo work through issues analytically to a successful conclusion. /librliAbility of working in and managing a geographically and culturally diverse team. /librliA proven capacity to lead others, mentor and train others in related deliverable IT in scope areas. /librliAnalytical mind set to approach new tasks and create resolutio, document this and share to the team. /libr/ulbrpstrongLanguage Skills: /strong /pbrulbrliFluency in Italian (native level). /librliEffective English written and verbal is important to communicate with central teams. /libr/ulbrpstrongDesired Experience: /strong /pbrulbrliAt least 1-2 years (for Level 1) and 2-3 years (for Level 2) of experience in the field or in a related area required. /librliPrior experience on Desktops, Workstations, Notebooks, Tablets, Smartphones, Smart devices and Printers. /librliCollaboration experience, including remote control of PCs and video conferencing knowledge. /librliDeliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations). /librliStrong Microsoft Office skills (Outlook, Word, PowerPoint and Excel) / O365, and understanding of Outlook's calendaring tool. /librliUnderstanding of Exchange functional accounts and how they are used within Microsoft technologies. /librliDesired but not mandatory: Strong Mac OS skills with at least 2-3 years of experience in supporting Mac OS devices. /librliExperience with doing hands and feet network testing and patching. /librliBasic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification). /librliStrong customer service skills. /librliAbility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels. /librliMust be detail oriented and self-motivating. /librliHigh level of Confidentiality, good sense of Privacy/Secrecy. /librliExtremely good customer relationship management skills. /librliExperience in VIP service is desirable. /libr/ulbrBenefitsbrulbrliCorporate welfare /librliElectronic meal voucher card /librliContinuous and personalized learning path, through access to e-Learning platforms. /libr/ulbrp• We offer: 1 year fixed-term contract, with the possibility of transformation to permanent.br• Framework: metalworkers' national collective labor agreement.br• RAL and contractual level commensurate with actual experience in the role. /p /ph3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Information Technology /lilih3Industries /h3Professional Services /li /ulpReferrals increase your chances of interviewing at RICO LOGISTICS by 2x /ph3Sign in to set job alerts for “Information Technology Engineer” roles. /h3h3Python Backend Junior Software Engineer - Remote 4 days a week (Europe) /h3pWe’re unlocking community knowledge in a new way. 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