Ph3Experteer Overview /h3pIn this role you will manage and analyze customer claims related to product quality, investigating root causes and guiding corrective actions. You will work withQuality, Production, and Engineering teams to protect customer satisfaction while reducing business impact. You’ll analyze defect data, track claim status, and share insights to drive quality improvements. You act as the primary contact for customers on quality issues, keeping them informed and aligned. This opportunity lets you shape prevention efforts and contribute to a culture of continuous improvement. /ph3Retribuzione / Benefits /h3ulliReview and investigate customer quality claims and document findings /liliAnalyze data on claims, defect rates, and recurring issues to identify root causes /liliCoordinate with cross-functional teams to implement corrective and preventive actions /liliServe as primary point of contact for customers, providing updates and managing expectations /liliMaintain detailed claim records including investigations and follow-up status /liliParticipate in quality improvement initiatives and recommend process changes /li /ulh3Responsabilità /h3ulliBachelor in Quality Management in related field /lili2-4 years in quality control/QA or customer claim handling /liliExperience in manufacturing or production is a plus /liliProficiency in quality management systems, root cause analysis, and data analysis tools /liliStrong analytical and attention to detail /liliEffective communication with internal and external stakeholders /liliTime management and ability to handle multiple claims /li /ul /p #J-18808-Ljbffr