PFAAC Technologies, world leader in access automation, parking systems and access control, counting on more than 53 sales companies in 29 countries, more than 3.700 employees worldwide and 18 manufacturing plants is looking for an strongIT Helpdesk Specialist /strongstrong. /strong /ppThe successful candidate will be part of our Helpdesk team to support our users in resolving technical issues and ensuring the proper functioning of the company's IT infrastructure. The candidate will be the first point of contact for assistance requests and will work closely with the IT team to provide quick and effective solutions. /ppstronguThe first contract will be a fixed term of 6 months with possibility of extending it into a permanent contract. /u /strong /ppThe position is based in our HQ in Zola Predosa (BO) /ppstrongResponsibilities: /strong /pulliProvide first-level technical support to users through the ticketing system. /liliDiagnose and resolve hardware, software, and network issues. /liliInstall, configure, and update company software and devices. /liliManage access requests and configure user accounts. /liliDocument support activities and update the internal knowledge base. /liliCollaborate with internal IT teams to resolve more complex issues. /liliConfigure and manage mobile devices such as Android and Apple. /li /ulpstrongRequirements: /strong /pulliPrevious experience of at least 1 year in a helpdesk or technical support role. /liliTroubleshooting skills and the ability to resolve issues related to Windows workstations, including peripherals and network resources (printers, external readers, cordless devices, internal devices). /liliFamiliarity with Active Directory, Office 365, and IT management tools. /liliExcellent problem-solving skills and attention to detail. /liliStrong communication skills and customer orientation. /liliUsed to working with ticketing system /liliAbility to work in a team and manage multiple requests simultaneously. /liliGood knowledge of the English language. /liliAvailability for short trips to Italian offices. /li /ulpemAt FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included. /em /p #J-18808-Ljbffr