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Customer success manager

Aufinity Group | bezahl.de
50.000 € - 70.000 € all'anno
Pubblicato il 16 giugno
Descrizione

You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) on our product usage. You identify potential "stumbling blocks" in onboarding projects and eliminate them in coordination with customers and colleagues from other departments. You are in charge of upgrading our solutions for existing clients. Through close contact with customers, you help continuously improve our products and processes. Your profile You have at least 5 years of experience in digital (multi) project management, ideally with successful projects to your name. You work in a structured and organized manner, even under stress: You are used to managing multiple tasks simultaneously. You communicate clearly and confidently at C-level, even in tense situations. Willingness to travel You are native or bilingual in Italian, confident in business English, and eager to work in a fast-paced environment. Experience in the automotive or software industry is a plus but not required. Why us? The opportunity to be part of one of Europe's most exciting FinTech scale-ups. Extensive training and development opportunities to enhance your skills. An open and transparent corporate culture where your ideas are valued. Possibility of working from home. Monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up and pioneer in digital payment solutions for the automotive sector. Since 2018, we've developed bezahl.De, the first all-in-one platform for digital payment management in automotive trade, helping customers save time and costs while enabling fully digital payment processes with various methods, including large sums. J-18808-Ljbffr

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