PstrongLocation: /strong Bologna, Italy (Hybrid) /ppstrongType: /strong Full-time /ppbr/ppstrongWho We Are /strong /ppAt strongHitachi Construction Machinery Europe (HCME) /strong, we design and manufacture one of the world’s most extensive ranges of hydraulic excavators—from compact one-tonne units to colossal 780-tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications. /ppBut at HCME, we believe we build strongmore than machines /strong. /ppWe build strongthe future of construction /strong. /ppAs part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond. /ppbr/ppstrongOur Values /strong /pullistrongHonesty Sincerity /strong – The foundation of every interaction. /lilistrongEnvironmental Respect /strong – Protecting the world we help shape. /lilistrongSocial Responsibility /strong – Valuing people, culture, and community. /lilistrongReliable Leadership /strong – emAgreed is agreed. /em We stand behind our commitments. /li /ulpbr/ppstrongYour Mission /strong /ppAs a strongProduct Support Engineer /strong for the Italian market, you will play a strongcentral role /strong in ensuring dealer and customer satisfaction. Your expertise will drive the quality of our technical support, field assistance, and warranty decisions—helping elevate machine performance, strengthen customer confidence, and reinforce Hitachi’s reputation for excellence. /ppYou will work closely with cross-functional teams and operate as a trusted bridge between HCME, our dealers, and our customers. /ppbr/ppstrongWhat You’ll Be Doing /strong /pulliDeliver high-level strongtechnical support /strong to dealers across Italy, handling inquiries with clarity and precision. /liliDiagnose and troubleshoot complex issues while guiding dealers and Sales teams with timely and accurate solutions. /liliProvide strongtechnical training /strong on existing and new products for dealers, end-users, and internal teams. /liliEvaluate, analyze, and settle strongwarranty claims /strong from multiple territories. /liliCommunicate updates on new products and coordinate technical modifications when needed. /liliOffer structured feedback to the factory to support strongfuture product enhancements /strong. /liliConduct occasional strongon-site field support /strong when required. /liliTravel regularly between Bologna, Amsterdam, and—when needed—our global headquarters in Japan. /li /ulpbr/ppstrongWhat You Bring /strong /pulliEngineering background (Mechanical, Mechatronics, or similar). /liliStrong communication skills and a genuine desire to support customers. /liliProfessional proficiency in strongItalian and English /strong. /liliAvailability for occasional travel across Europe and to Japan. /li /ulpbr/ppstrongNice to Have /strong /pulliExperience with stronghydraulic systems /strong, combustion engines, or electrical powertrains. /liliFamiliarity with strongwarranty processes /strong and managing/supporting a European dealer network. /li /ulpbr/ppstrongWhat We Offer /strong /ppA dynamic international environment, opportunities for professional growth, and the chance to become part of a company shaping the future of construction technology. /ppbr/ppstrongReady to Apply? /strong /ppWe’d love to hear from you. Click strongApply Now /strong and take the next step in your career. /ppAt HCME, we’re committed to building a diverse and inclusive workplace—strongeveryone is welcome /strong. /p