Urban Outfitters Team Leader / Supervisor – Piazza Santa Maria Beltrade 2, 20123 Milano, ItalyRole SummaryL'obiettivo principale di questo ruolo è quello di supportare il team di gestione del negozio nella realizzazione di un ambiente che promuova la creatività, lo sviluppo dei dipendenti e la filosofia VIBE. Sostenere la filosofia "Peers Training Peers" di Urban Outfitters.Capacità di reclutare, motivare, sviluppare e guidare un teamGestire gli aspetti di sviluppo delle performance (Valutazioni, Piani individuali, Coaching, Counseling e azioni disciplinari)Riconoscere e sviluppare individui di talento per l'avanzamento e la crescita internaFungere da modello positivo e sostenere gli standard aziendaliLeadership and CommunicationModel the path by inspiring, motivating and encouraging teamworkConduct productive daily meetings to ensure goal achievementDelegate effectively while allowing others the creativity to succeedPossess excellent written and verbal communication skillsManagement of the EnvironmentSupervise all levels of customer service with daily objectives and expectationsExhibit a strong presence by training the store team on service, standards and merchandisingAchieve medium results in mystery shops while meeting company service standardsOperationsExecute all store procedures accurately and promptly in compliance with policiesReach store loss objectives by supervising loss prevention practicesContribute to health and safety compliance at all times to protect staff and customersMerchandising & DisplayManage assigned section aspects in collaboration with the Department Manager or Visual Merchandising ManagerUnderstand and interpret current fashion trends to generate creative solutionsActively ensure that floor sets are organized and scheduled appropriatelyBusiness AwarenessMaximize sales through creative and analytic merchandise managementUse business reports to react to trends and drive the businessStay current with trends and have a solid knowledge of the customer profileManage stock levels appropriately using relevant reports and market trendsDemonstrate entrepreneurial capabilities to reach and exceed store objectivesWhat You'll NeedExperience in a managerial role in a fast-paced, high-volume fashion retail environmentStrong operational capabilitiesUnderstanding of Urban Outfitters culture and local market appealAbility to increase sales through excellent service, visual presentation and business understandingEqual Opportunity StatementURBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.