1. Job Purpose
Overall management of O&M and service contracts, including setup, operations, quality, finance, subcontracting, and contract variations.
2. Core Responsibilities
* Plan and coordinate maintenance activities included in the service contracts, ensuring compliance with operational windows and SLAs.
* Manage and schedule technical resources involved in maintenance activities.
* Coordinate local suppliers and partners, guaranteeing quality and compliance.
* Monitor progress of activities and customer requests.
* Use and update the CMMS and other company applications.
* Define and monitor contract-related KPIs.
* Analyze indicators, deviations, and take corrective actions.
* Implement continuous improvements in service processes.
* Manage and monitor the financial performance of the contract.
* Monitor operational costs, hours, materials, and external partners.
* Manage procurement of spare parts.
* Issue purchase orders for suppliers and spare parts using corporate tools.
* Act as the main operational point of contact for the customer.
* Ensure alignment between customer expectations and service performance.
* Prepare regular reporting.
* Handle escalations, issues, or special customer requests.
* Plan scope, activities, resources, budget, and risks for small RMR projects.
* Coordinate internal and external project activities.
* Monitor project budget and contractual compliance.
* Keep the customer updated on milestones and risks.
* Prepare final reports and lessons learned.
* Monitor service processes and propose optimizations.
* Collaborate with HSE roles to ensure safety on site.
* Promote a strong safety culture.
* Ensure regulatory and contractual compliance.
3. Additional Responsibilities (Highlighted – from Jordi)
* Manage stakeholders up to senior management at both the customer and Vanderlande.
* Continuously develop the Vanderlande Service proposition.
* Create and steer business investments with customers.
* Support the startup of new onsite teams.
* Develop and professionalize site-based service teams worldwide.
* Manage internal and external incidents.
* Hold final responsibility for performance of maintenance and operations on all SBS sites.
* Participate in and/or manage global audit programs.
* Support preparation and setup of service contracts.
* Set up and manage service contracts: staff, operations, quality, finance/P&L, and customer contact.
* Problem-solving and troubleshooting.
* Continuous improvement activities.
* Customer reporting.
* Communication with Headquarters in the Netherlands.
* Cost control, including warranty cases.
* Budget control and evaluation.
* Manage contracts with subcontractors and customers.
* Control and improve maintenance methods.
* Coordinate major incidents.
* Prepare weekly and monthly reports.
* Ensure health, safety and environmental compliance on site.
4. Qualifications & Skills
* +4 Service management experience.
* Entrepreneurial, strong people manager and communicator.
* Background in automated handling systems, capital goods industry, or system integration business.
* Experience working with third-party service providers.
* Knowledge of service contracts is an advantage.
* Willingness to travel nationwide/worldwide.
* Excellent verbal and written Italian skills.
* Good verbal and written English skills.
* Commercial mindset with strong project management skills.
* Team builder with a drive for continuous improvement.
5. Reporting Structure
Reports to: Service Manager (SM).
Direct reports: Field Service Technicians / Field Service Engineers.
#J-18808-Ljbffr