Bilingual Support Assistant (English/Italian)
Location: Vicenza, Italy
Start Date: Immediate
Schedule: Full-time (30 hours/week)
About the Role
Bridge language and cultural gaps as a Bilingual Support Assistant at Army Community Services. Your fluency in both English and Italian will help service members, families, and civilian personnel navigate life in Italy with greater confidence and ease. This position offers the unique opportunity to use your language skills to make a meaningful impact during critical life transitions for military families.
This position is an excellent fit for a military spouse or someone with first‑hand experience supporting military life, offering both professional fulfillment and scheduling flexibility.
What You’ll Do
- Provide bilingual assistance (English and Italian) to ACS customers in person and over the phone
- Perform non‑legal, non‑medical translations for service members, families, and civilian personnel
- Assist customers with completing documentation and forms in both languages
- Support ACS‑hosted community integration workshops with translation services
- Maintain data tracking and reporting through the Client Tracking System (CTS)
- Prepare monthly status reports summarizing bilingual service utilization
- Coordinate translation timelines with customers and COR for complex documents
- Maintain daily customer sign‑in sheets and documentation records
- Provide cultural insights to help facilitate smoother host nation integration
What You Bring
- Strong interpersonal skills and the ability to work with diverse populations
- Detail‑oriented with strong organizational abilities
- Culturally aware and sensitive to both American and Italian customs
Qualifications
- High School Diploma required
- Minimum of 2 years of experience in administrative functions and customer service
- Fluent (Level 4) proficiency in both English and Italian—reading, writing, and speaking
- Excellent written and verbal communication skills in both languages
- Proficiency in Microsoft Office Suite and Windows‑based programs
Benefits
- Flexible 30‑hour work week with scheduling options
- Opportunity to use your bilingual skills daily
- Direct impact on helping families integrate into Italian culture
- Collaborate with an international team supporting the military community
- Variety in daily tasks—no two days are exactly alike
- Professional environment on a U.S. military installation in Italy
French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
