Hosco An opportunity has arisen for a Concierge Agent to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are: - Welcome and assist guests by providing personalized information, recommendations, and support for reservations, transportation, and local attractions, ensuring prompt and professional service. - Efficiently handle guest requests, ensuring their needs are fully met and contributing to an exceptional overall guest experience. - Stay informed on local events, dining options, cultural activities, and partner services to deliver tailored and memorable experiences. - Collaborate closely with Front Office, Guest Services, Housekeeping, and other departments to ensure seamless communication and a smooth guest journey. - Follow daily operational procedures and uphold brand service standards at the concierge desk. - Handle guest complaints or concerns with professionalism, seeking timely resolutions and ensuring guest satisfaction. - Maintain the organization of the concierge desk and support the management of necessary supplies and materials. - Contribute to the collection of guest feedback and participate in continuous improvement initiatives with the team. - Maintain a professional appearance and demeanor, acting as an ambassador for the hotel in every guest interaction. Settore: Hotel/Turismo Ruolo: Facility management/Manutenzione/Pulizie