PstrongMain duties and responsibilities /strong /pulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulpbr / /ppstrongMain KPIs /strong /ppbr / /pulliNumber of refunded transactions /liliRefunding mistake ratio /li /ulpbr / /ppstrongReporting and collaboration /strong /ppbr / /pulliReporting line:br / Manager /liliMainly cooperates with:br / Peers at same and other Refund /liliQuality Assurance /liliProcessing /liliRefund Security Manager /liliMerchants’ staff /liliSales organization /li /ulpbr / /ppstrongBackground and Education /strong /ppbr / /pulliHelpful:br / a commercial background /liliHelpful:br / experience in face to face customer contact /liliHelpful:br / experience in managing tills /liliHelpful:br / airport, retail or front office experience /liliHelpful:br / customer service experience /li /ulpbr / /ppstrongSpecific skills and knowledge /strong /ppbr / /pulliMust be fluent in English. /liliOther helpful languages in order of relevance:br / Chinese, Russian, Arabic /liliMust be dedicated to service and customer satisfaction /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliMust be nimble but thorough /li /ul